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- Tasks: Provide expert technical support and manage escalations in a dynamic cybersecurity environment.
- Company: Leading cybersecurity company based in Greater London with a focus on diversity and inclusion.
- Benefits: Competitive compensation and a commitment to professional growth.
- Why this job: Join a collaborative team and make a difference in global customer support.
- Qualifications: 3+ years in technical support and strong communication skills required.
- Other info: Exciting opportunity for career advancement in a thriving industry.
The predicted salary is between 36000 - 60000 £ per year.
A leading cybersecurity company in Greater London seeks an experienced Technical Support Engineer. In this role, you'll provide expert assistance, manage escalations, and analyze technical incidents.
Ideal candidates have:
- Over 3 years in technical support
- Exceptional communication skills
- A solid understanding of networking fundamentals
Join a collaborative team dedicated to delivering excellent customer support in a global environment. This position offers competitive compensation and a commitment to diversity and inclusion.
Remote Technical Support Account Executive in London employer: Axonius
Contact Detail:
Axonius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Technical Support Account Executive in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or join relevant groups. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. We know you’ve got the skills, but being able to explain complex concepts simply can really impress the hiring team.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you’ve tackled technical issues in the past. This will demonstrate your expertise and ability to handle escalations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Remote Technical Support Account Executive in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support, especially if you've got over 3 years under your belt. We want to see how your skills align with the role, so don’t be shy about showcasing your networking knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about cybersecurity and how your communication skills can help us deliver top-notch customer support. Keep it engaging and relevant!
Showcase Problem-Solving Skills: In your application, give examples of how you've managed escalations or resolved technical incidents in the past. We love seeing candidates who can think on their feet and tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Axonius
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around networking fundamentals. Be prepared to discuss specific incidents you've handled in the past and how you resolved them. This will show that you not only understand the theory but can apply it in real-world situations.
✨Show Off Your Communication Skills
Since this role requires exceptional communication, practice explaining complex technical concepts in simple terms. You might be asked to demonstrate how you'd communicate with a non-technical customer, so think of examples where you've done this successfully before.
✨Prepare for Escalation Scenarios
Think about times when you've had to manage escalations. Be ready to share your approach to handling difficult situations and how you prioritise customer satisfaction while resolving issues. This will highlight your problem-solving skills and ability to stay calm under pressure.
✨Emphasise Team Collaboration
This position is all about working within a collaborative team. Be prepared to discuss how you've worked with others in the past, particularly in a remote setting. Share examples of how you contributed to team success and supported your colleagues, as this will resonate well with their company culture.
