At a Glance
- Tasks: Drive customer success and build relationships with international clients using our AI-powered platform.
- Company: Join Axonify, a leader in frontline enablement with a collaborative culture.
- Benefits: Enjoy competitive pay, health benefits, flexible time off, and professional development opportunities.
- Other info: Work remotely with a supportive team and excellent career growth potential.
- Why this job: Make a real impact by helping global customers achieve their business goals.
- Qualifications: 3-5 years in customer success or account management, ideally in B2B SaaS.
The predicted salary is between 50400 - 63000 £ per year.
Axonify is the AI-Powered Frontline Enablement Platform that helps organizations close the gap between learning and execution. By unifying learning, execution and insights capabilities, Axonify drives real business impacts for the world’s largest frontline organizations across retail, grocery, healthcare, and financial services. More than 4 million employees across 160+ countries rely on Axonify today. It’s an exciting time to join as we transform the company and build what’s next.
We’re a team that thinks deeply, moves with intention, and embraces new ideas. We learn quickly, keep a sharp focus on real-world impact, and take meaningful action to drive progress. And we do it as one team, with openness, creativity, and a shared drive to keep pushing what’s possible.
The Customer Success Manager, Global Markets is the primary owner of customer relationships and commercial outcomes for a portfolio of international Axonify customers, serving as both a trusted advisor and platform expert. Reporting to the RVP, Customer Success, this role is responsible for ensuring customers achieve measurable business outcomes with Axonify, driving retention and expansion results. The Customer Success Manager brings a consultative and technically grounded approach to each customer engagement, translating complex business needs into platform solutions and guiding customers through the full lifecycle of their partnership with Axonify.
What You’ll Build
- Develop and execute a customer success strategy for a portfolio of 20–30 customers, assuming ownership of retention and expansion revenue targets.
- Cultivate and maintain relationships across customer organizations, from executive stakeholders through mid-management and tactical program owners.
- Consult with customers to deeply understand their business goals, how they define success, and the specific challenges they are using Axonify to address.
- Advise customers on how to configure and optimize the Axonify platform to best meet their technical and program requirements, including integrations involving APIs, SFTP, and related data connections.
- Craft and negotiate renewal and expansion proposals, including business cases for investment and uplift, to secure long-term customer commitment.
- Prepare and conduct regular business reviews and business value analyses that demonstrate measurable impact and identify opportunities for growth.
- Manage risk within customer accounts by proactively identifying challenges, engaging internal teams, and developing solutions before escalation is required.
- Partner with internal teams — including Customer Solutions, Customer Care, Client Sales, Implementations, and Product — to coordinate complex customer needs and ensure seamless delivery.
- Analyze customer health and program data to identify trends, surface insights, and ensure customers are progressing against Axonify's customer maturity model.
- Participate in establishing and refining best practices, playbooks, and tools that mature the Customer Success team's ability to serve customers at scale.
- Other duties as required.
What You’ll Bring
- 3-5 years of experience in customer success, account management, or consulting roles, ideally within a B2B SaaS environment.
- Strong preference for fluency in German and/or other languages other than English.
- Demonstrated ability to own a revenue target and manage a portfolio of customer relationships through the full renewal and expansion cycle.
- Experience translating customer business requirements into technology-based solutions, including working knowledge of cloud-based integrations and software implementation concepts.
- Familiarity with technical integrations (APIs, SFTP, SQL) sufficient to support customer configuration conversations and triage technical issues with internal teams.
- Proven ability to build and sustain senior-level relationships and navigate complex, multi-stakeholder customer organizations.
- Strong analytical and problem-solving skills; able to interpret customer health data and program performance to drive decisions and recommendations.
- Experience preparing and delivering executive-level presentations, QBRs, and business cases with clarity and credibility.
- Ability to manage multiple concurrent customer engagements, prioritize effectively, and operate with a high degree of autonomy in a remote environment.
Work Location
This role is open to candidates who are located in, and authorized to work in, United Kingdom. You will have the tools, resources, and support you need to succeed.
What You’ll Love About Axonify:
- Competitive Compensation: Competitive salary and an incentive plan aligned to your role, which may include annual or variable incentives.
- Comprehensive Health Benefits: Health benefits from day one to support your overall wellbeing.
- Time Off: 25 days of vacation, 7 Life Care Days, and a flexible holiday program to choose the religious, spiritual, and cultural holidays that matter most to you.
- Wellbeing Support: Wellness Spending Account to support whatever wellbeing looks like for you.
- Home Workspace Set-Up: Home Office Spending Account so your workspace works for you.
- Family & Future Support: Parental top-up, New Parent Days, and matched retirement savings for a secure future.
- Growth & Learning: Professional Development Budget to learn new skills and grow your craft.
- Community Impact: Paid Volunteer Time to give back to the causes that matter to you.
AI at Axonify
We believe AI should help people do their best work, not replace the human judgment, creativity, and connection that make us who we are. AI is a tool we use to learn fast, elevate our craft, and focus on the work that truly creates impact.
Diversity & Accessibility
We believe our team’s unique experiences, backgrounds, cultures, beliefs, and abilities add richness to our culture and depth to our ideas. Our commitment to diversity and inclusion creates an environment that supports, empowers, and delivers a sense of belonging for all team members.
What’s Next?
Apply. Our Talent Acquisition team is committed to providing an outstanding experience throughout your journey with us.
Customer Success Manager, Global Markets employer: Axonify
Axonify is an exceptional employer that prioritises employee wellbeing and growth, offering a competitive compensation package alongside comprehensive health benefits from day one. With a strong focus on professional development, flexible time off, and a supportive work culture that values diversity and inclusion, employees are empowered to thrive in their roles while making a meaningful impact in the global market. Join us in a dynamic environment where innovation and collaboration drive success, and where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, Global Markets
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Axonify. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Axonify before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager, Global Markets
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Axonify:Your cover letter is your chance to shine! Tell us why you want to work at Axonify specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Axonify!
How to prepare for a job interview at Axonify
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
