Account Manager

We're seeking a seasoned Account Manager (AM) who thrives in dynamic environments and is ready to take on a pivotal role. As an AM, you'll be at the heart of client interactions, serving as their primary point of contact. You'll collaborate closely with senior colleagues to steer healthcare communications programs that perfectly align with client goals. In this role, you'll lead junior team members with confidence, showcasing your exceptional consultancy skills while managing financial responsibilities seamlessly. Additionally, you'll have the opportunity to contribute creatively to internal initiatives that drive our success forward. If you're passionate about making a difference and eager to grow within a supportive and innovative environment, we want you on our team!

Responsibilities

• Cultivate Strong Client Relationships: Being the go-to contact for clients, building trust and ensuring seamless communication every day.
• Proactive Problem Solver: Listening attentively to client needs, addressing them proactively, and seeking senior counsel when necessary to resolve any issues.
• Drive Proposals: Leading the charge on crafting tactical proposals and showcasing your knowledge and experience.
• Identify Growth Opportunities: Spotting opportunities to expand existing projects and collaborate with senior team members to explore new business ventures.
• Project Leadership Excellence: Take charge of projects from start to finish, resolving challenges along the way. Work closely with clients and senior team members to develop and refine project briefs while managing budgets effectively.
• Adaptable Communication Style: Tailor your approach to fit each client's unique working style and communication preferences.
• Facilitate Team Communication: Ensure clear and efficient information sharing within the team, fostering a collaborative environment.
• Mentor Junior Team Members: Guide junior colleagues in their professional development by providing constructive feedback and support.

At AXON, we actively encourage the team to be involved in activities outside of their day-to-day work. Whether that is being involved in our social, Diversity & Inclusion, or CSR electives, attending networking events, or running training sessions on topics in which they have a personal interest. We have a keen focus on training and development and, as a rough guide, suggest employees aim to complete 37.5 hours of learning a year through online learning, classroom training, or attending external events; that’s 1 week a year dedicated to your development.

Candidate must have:

• Proven Track Record: Demonstrated success in agency account management, consistently meeting or exceeding targets with excellence.
• Financial Savvy: Strong skills in financial management, including adeptness at budget development and reconciliation.
• Detail-Oriented: A keen eye for detail ensures accuracy and precision in all tasks.
• Prioritization Pro: Master at prioritizing tasks effectively and adjusting priorities as needed to meet changing demands.
• Communication Expert: Excellent writing and presentation skills with the ability to tailor communication styles to suit diverse audiences.
• Team Player Extraordinaire: Outstanding collaborative abilities that enhance teamwork and drive collective success.
• Tech & Compliance Knowledgeable: Proficient in Microsoft Office Suite with a solid understanding of industry codes and regulations.

Benefits

• 5% employer pension contribution.
• Private medical insurance (for you and your family).
• Critical Illness cover.
• Income Protection cover.
• Travel insurance (for you and your family).
• An annual “wellness” benefit after completing 3 months of service.
• Hybrid working options.
• 25 days’ holiday (with the ability for it to rise to a maximum of 30 days alongside length of service) – in addition to bank holidays.
• Life assurance service insurance at 4x your salary.
• Paid sabbaticals after 5 years’ service.

AXON is a global healthcare communications agency that ignites change in healthcare. Through the power of life-changing communications, we contribute to medical advances that improve lives. At the core of every scientific innovation and advancement, there is a simple and compelling story to be told. We know how to tell that story, how to use the right tools to reach the right audiences at the right time, to provoke meaningful change. We specialize in advising clients on medical affairs, clinical studies, real-world evidence, marketing, advocacy, and communications, all underpinned by insights and creative strategy. AXON has an international reach, with offices in Copenhagen, London, New York, and Toronto, and a worldwide affiliate network. Established in 2002, we have a deep heritage and expertise in healthcare strategy and communication, and we continue to learn and grow in the fast-changing healthcare sphere. AXON is proudly an AVENIR GLOBAL company.

Equal Opportunities

AXON is a diverse organization, committed to a policy of equal opportunities. At all times, we aim to recruit, develop, and promote the very best people, basing judgment solely on suitability for the job.

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