At a Glance
- Tasks: Manage customer orders and provide top-notch support in a friendly team.
- Company: Join a respected manufacturing business with a supportive culture.
- Benefits: Competitive salary, great team environment, and opportunities for growth.
- Other info: Perfect for those looking to kickstart their career in supply chain.
- Why this job: Blend your love for data and customer service in a dynamic role.
- Qualifications: Strong organisational skills and a passion for building relationships.
The predicted salary is between 30000 - 30000 € per year.
Overview
Axon Moore is delighted to be partnering with a well established and highly respected manufacturing business based in Northwich. This is an excellent opportunity to join a small, friendly, and supportive team in a varied role that blends supply chain administration with customer service responsibilities. The position is ideal for someone who enjoys working with data, managing processes end to end, and building strong relationships both internally and externally.
Key Responsibilities
- Supply Chain Administration
- Track, process, and monitor customer orders from receipt through to delivery.
- Maintain accurate order data within internal systems and spreadsheets.
- Liaise with production, logistics, and warehouse teams to ensure timely fulfilment.
- Support forecasting, stock checks, and general supply chain coordination.
- Produce regular reports using Excel, including pivot tables and data analysis.
- Customer Service Administration
- Act as a first point of contact for customer queries via phone and email.
- Provide updates on order status, lead times, and delivery schedules.
- Resolve issues promptly and professionally, escalating where necessary.
- Build positive relationships with customers to support repeat business.
- Maintain accurate customer records and documentation.
Supply Chain & Customer Service Administrator employer: Axon Moore
Axon Moore is an exceptional employer, offering a supportive and friendly work environment in Northwich, where employees can thrive in a dynamic role that combines supply chain administration with customer service. With a focus on employee growth and development, the company encourages team collaboration and provides opportunities for skill enhancement, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Supply Chain & Customer Service Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. Building connections can lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to feel confident, so practice common interview questions and think about how your skills match the role of Supply Chain & Customer Service Administrator.
✨Tip Number 3
Show off your data skills! Since this role involves managing processes and using Excel, be ready to discuss your experience with data analysis and reporting during interviews. We love seeing candidates who can demonstrate their expertise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who fit our team vibe.
We think you need these skills to ace Supply Chain & Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Supply Chain & Customer Service Administrator role. Highlight relevant experience and skills that match the job description, like your ability to manage processes and work with data.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your passion for supply chain management and customer service, and how you can contribute to our friendly team.
Showcase Your Data Skills:Since the role involves working with data and producing reports, be sure to mention any experience you have with Excel, especially with pivot tables and data analysis. We love seeing candidates who are comfortable with numbers!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Axon Moore
✨Know Your Supply Chain Basics
Before the interview, brush up on your supply chain knowledge. Understand key concepts like order processing, logistics, and inventory management. This will help you speak confidently about how you can contribute to the team.
✨Showcase Your Data Skills
Since the role involves a lot of data management, be prepared to discuss your experience with Excel and data analysis. Bring examples of reports you've created or how you've used pivot tables in past roles to demonstrate your proficiency.
✨Prepare for Customer Service Scenarios
Think of examples from your previous jobs where you successfully handled customer queries or resolved issues. Be ready to explain your approach to building relationships with customers and how you ensure their satisfaction.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready that show your interest in the company and the role. Ask about the team dynamics, how they measure success in this position, or what challenges they currently face in the supply chain process.
