At a Glance
- Tasks: Support and develop e-commerce platforms while enhancing customer experiences.
- Company: Dynamic UK business focused on digital growth and innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Other info: Collaborative environment with excellent career advancement opportunities.
- Why this job: Join a team driving digital transformation and make a real impact in e-commerce.
- Qualifications: Experience in e-commerce support, web development, and strong problem-solving skills.
The predicted salary is between 51772 - 60000 £ per year.
An exciting opportunity has arisen for an experienced E-commerce Development & Support Specialist to join a successful and growing UK business operating across multiple locations. This role is ideal for someone who enjoys working across both technical support and development, ensuring e-commerce platforms and digital systems perform reliably while driving continuous improvement. You'll play a key role in supporting websites, customer portals and integrated business systems, helping to deliver an exceptional customer experience and supporting the organisation's digital growth strategy. Working closely with internal stakeholders, external technology partners and suppliers, you'll help develop innovative digital solutions that improve efficiency, enhance customer journeys and support commercial success.
Key Responsibilities
- Provide support for e-commerce platforms, websites, customer portals and integrated systems.
- Investigate and resolve issues relating to websites, online orders, payments, customer accounts and system integrations.
- Maintain website configurations, product data, digital content and platform settings.
- Support integrations with ERP, CRM, payment gateways, logistics providers and other third-party applications.
- Coordinate software releases, testing, upgrades and deployments.
- Monitor platform performance, identify areas for improvement and implement enhancements.
- Ensure systems remain secure, compliant with GDPR and aligned with company governance standards.
- Work with internal teams and external partners to deliver new functionality and continuous system improvements.
- Evaluate emerging technologies, including AI-enabled solutions, to identify opportunities for innovation and operational improvement.
About You
We're looking for someone with a strong technical background, excellent problem-solving skills and a passion for delivering high-quality digital solutions. You'll ideally have:
- Experience supporting and developing e-commerce platforms.
- Experience maintaining business-critical systems and applications.
- Strong web development knowledge, including web-based applications and integrations.
- A good understanding of online retail or digital commerce processes.
- Knowledge of SQL and relational databases.
- Experience working with APIs, system integrations and data exchange.
- Strong analytical and troubleshooting skills.
- Experience gathering business requirements and translating them into practical technical solutions.
- Excellent communication skills with the ability to engage confidently with both technical and non-technical stakeholders.
- A proactive approach with the ability to take ownership of tasks through to successful completion.
Desirable Experience
The following experience would be advantageous:
- Working within wholesale, distribution, manufacturing or multi-site organisations.
- Power BI, SQL Reporting Services or other business intelligence tools.
- Agile delivery methodologies.
- Digital transformation, acquisitions or business change programmes.
What You'll Bring
You'll be someone who:
- Enjoys solving complex technical challenges.
- Takes pride in delivering excellent customer and user support.
- Is organised, self-motivated and able to work independently.
- Continuously looks for opportunities to improve systems and processes.
- Builds strong working relationships across all levels of the business.
- Thrives in a collaborative environment while taking ownership of your work.
E-commerce Development & Support Specialist in Stockton Heath employer: Axon Moore
Axon Moore is an exceptional employer that fosters a vibrant and creative work culture in Ulverston, where innovation thrives. With a competitive salary of up to £45,000, generous benefits including 25 days holiday, and a strong emphasis on employee development, this role as Playground Design Manager offers the chance to lead impactful projects while growing your career in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land E-commerce Development & Support Specialist in Stockton Heath
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Axon Moore are looking for when hiring for a E-commerce Development & Support Specialist.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Axon Moore for the E-commerce Development & Support Specialist, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Axon Moore as a E-commerce Development & Support Specialist, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Axon Moore’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a E-commerce Development & Support Specialist.
We think you need these skills to ace E-commerce Development & Support Specialist in Stockton Heath
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Axon Moore, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Axon Moore's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Axon Moore. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Axon Moore
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Axon Moore uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Axon Moore. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
