At a Glance
- Tasks: Support finance deals from start to finish, ensuring accuracy and efficiency.
- Company: Join a growing financial services business with a collaborative culture.
- Benefits: Enjoy 25 days holiday, hybrid working, and a competitive salary with bonuses.
- Other info: Great career progression opportunities in a supportive environment.
- Why this job: Be part of a dynamic team that values customer service and personal development.
- Qualifications: Two years of admin experience and strong communication skills required.
Location: Blackburn head office with hybrid working
Type: Full time, Monday to Friday 9am to 5pm or 8:30am- 4:30pm
The Opportunity
Axon Moore is delighted to be partnering with a growing and well-established financial services business as they continue to invest in their Operations function. This is an excellent opportunity for an experienced administrator who enjoys working at pace, takes pride in accuracy and genuinely cares about delivering a great customer experience. You will join a collaborative operations team that sits at the heart of the business and plays a critical role in getting deals over the line. The business offers full training within the asset finance sector, genuine long term progression and a supportive environment where development is encouraged and recognised. A competitive salary is on offer depending on experience alongside a discretionary bonus and a strong benefits package.
About the Team
The Operations team is central to the customer journey and works closely with colleagues across underwriting, sales and credit. There is a strong mix of experienced professionals and people who have developed internally, creating an environment where knowledge is shared and standards are high. The team takes real pride in delivering funding accurately, efficiently and on time. Reliability and attention to detail are essential as the wider business relies on this function to keep deals moving smoothly.
The Role
You will work across new business and transaction processing, supporting the end to end administration of finance deals introduced via a broker panel and direct channels. This role will suit someone who enjoys problem solving, asking questions and working with multiple stakeholders to reach the right outcome. Accuracy, organisation and confidence communicating with external parties are key.
Key Responsibilities
- New Business Administration
- Processing new finance applications accurately and efficiently into internal systems
- Preparing and issuing financial documentation to brokers, suppliers and customers
- Taking ownership of deals from document issue through to completion
- Managing amendments and liaising with internal teams to provide timely updates
- Acting as a first point of contact for incoming calls and email queries relating to proposals, documentation and deal changes
- Providing wider administrative support across operations when required
- Transaction Processing
- Preparing and releasing payouts in line with defined criteria and controls
- Prioritising transactions to meet agreed service levels
- Signing off transactions within delegated authority
- Supporting the training and development of colleagues where required
- Working closely with team leaders to maintain a positive and inclusive working environment
- Undertaking additional tasks in line with business requirements
About You
- At least two years’ experience in an office based administrative role
- Confident communicating with customers and external partners by phone and email
- Strong attention to detail with a high level of accuracy
- Comfortable managing multiple priorities and working to deadlines
- Adaptable and open to change as processes evolve
- Willing to ask questions and challenge where something does not look right
- A genuine interest in customer service and doing the right thing
- A positive and proactive attitude with a strong team focus
What’s On Offer
- 25 days’ holiday plus bank holidays
- Monday to Friday working pattern
- Hybrid working with flexibility around hours subject to business needs
- Annual discretionary bonus at 17% of annual salary
- Pension scheme and income protection
- Life cover and healthcare cash plan
- Employee discount scheme
- Ongoing training and development including industry recognised qualifications
- Modern office environment with free on-site parking
Diversity and Inclusion
Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.
Send your CV to (url removed) or call me on (phone number removed) for more information!
Operations Administrator- 12 month FTC (temp to perm) employer: Axon Moore
Join a dynamic and supportive financial services business in Blackburn, where your role as an Operations Administrator will be pivotal to delivering exceptional customer experiences. With a strong emphasis on employee development, you will benefit from comprehensive training, a competitive salary, and a generous benefits package, all within a collaborative team that values accuracy and efficiency. Enjoy the flexibility of hybrid working and the opportunity for long-term career progression in a modern office environment that prioritises diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Administrator- 12 month FTC (temp to perm)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how your skills align with their needs. This will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with customers and external partners, being clear and confident in your communication is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Operations Administrator- 12 month FTC (temp to perm)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your administrative experience and any customer service roles you've had, as these are key for us at StudySmarter.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Operations Administrator role. Share specific examples of how you've demonstrated attention to detail and problem-solving in previous jobs.
Show Your Enthusiasm:Let your passion for delivering great customer experiences shine through in your application. We love candidates who genuinely care about their work and are eager to contribute to our collaborative team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of applications and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Axon Moore
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Administrator role. Familiarise yourself with the key responsibilities like processing finance applications and managing transactions. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Attention to Detail
Since accuracy is crucial in this role, be prepared to discuss examples from your past experience where your attention to detail made a difference. Whether it’s catching an error in documentation or ensuring timely updates, highlight how your meticulous nature contributes to a smooth operation.
✨Prepare for Customer Interaction Scenarios
As you'll be communicating with customers and external partners, think of potential scenarios you might face. Practice how you would handle queries or issues, focusing on your problem-solving skills and customer service approach. This will help you convey confidence during the interview.
✨Emphasise Team Collaboration
The Operations team thrives on collaboration, so be ready to discuss how you've worked effectively within a team in the past. Share specific examples of how you’ve supported colleagues or contributed to a positive working environment, as this aligns with the company’s values.
