At a Glance
- Tasks: Manage customer orders and provide top-notch support in a dynamic supply chain role.
- Company: Join a respected manufacturing business with a friendly, supportive team.
- Benefits: Earn up to £30,000, enjoy hybrid working, and develop your skills.
- Other info: Great opportunity for career growth in a collaborative environment.
- Why this job: Be the go-to person for customer queries and make a real impact on order fulfilment.
- Qualifications: Strong Excel skills and previous experience in supply chain or customer service.
The predicted salary is between 29000 - 29000 € per year.
Overview
Axon Moore is delighted to be partnering with a well-established and highly respected manufacturing business based in Northwich. This is an excellent opportunity to join a small, friendly, and supportive team in a varied role that blends supply chain administration with customer service responsibilities. The position is ideal for someone who enjoys working with data, managing processes end-to-end, and building strong relationships both internally and externally.
Key Responsibilities
- Supply Chain Administration
- Track, process, and monitor customer orders from receipt through to delivery.
- Maintain accurate order data within internal systems and spreadsheets.
- Liaise with production, logistics, and warehouse teams to ensure timely fulfilment.
- Support forecasting, stock checks, and general supply chain coordination.
- Produce regular reports using Excel, including pivot tables and data analysis.
- Customer Service Administration
- Act as a first point of contact for customer queries via phone and email.
- Provide updates on order status, lead times, and delivery schedules.
- Resolve issues promptly and professionally, escalating where necessary.
- Build positive relationships with customers to support repeat business.
- Maintain accurate customer records and documentation.
Skills & Experience Required
- Strong Excel capability is essential, including confident use of pivot tables.
- Previous experience in supply chain, order processing, or customer service.
- Excellent communication skills and a proactive, problem-solving approach.
- High attention to detail and strong organisational skills.
- Ability to work effectively within a small team environment.
- Experience within a manufacturing or product-based business is advantageous.
What’s on Offer
- Salary up to c. £30,000 depending on experience.
- Hybrid working arrangement.
- Opportunity to join a friendly and collaborative team.
- A role with variety, ownership, and the chance to develop your skills.
Supply Chain & Customer Service Administrator in Northwich employer: Axon Moore
Join a well-established manufacturing business in Northwich, where you will be part of a small, friendly team that values collaboration and support. With a hybrid working model and a salary of up to £30,000, this role offers not only competitive compensation but also opportunities for personal and professional growth in a dynamic environment. Embrace the chance to develop your skills while building strong relationships with customers and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Supply Chain & Customer Service Administrator in Northwich
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. Building connections can lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their supply chain processes and customer service values. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with customers and teams, being clear and confident in your conversations is key. Role-play with a friend or use video calls to get comfortable.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Supply Chain & Customer Service Administrator in Northwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your supply chain and customer service experience, especially if you've worked with data or in a manufacturing environment.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed customer queries or processed orders in the past. We love a good story!
Show Off Your Excel Skills:Since strong Excel capability is essential, don’t forget to mention your experience with pivot tables and data analysis. If you have any relevant projects or achievements, include those to really impress us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Axon Moore
✨Know Your Numbers
Since this role requires strong Excel skills, brush up on your pivot tables and data analysis techniques. Be ready to discuss how you've used these skills in previous roles, as it shows you can handle the data-heavy aspects of the job.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully resolved customer queries or issues in the past. Highlight your proactive approach and ability to build relationships, as this is key for the customer service side of the role.
✨Understand the Supply Chain Process
Familiarise yourself with the end-to-end supply chain process. Be prepared to discuss how you’ve tracked and processed orders before, and how you liaised with different teams to ensure timely fulfilment.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about their current challenges in supply chain management or how they measure success in customer service. This demonstrates your enthusiasm and forward-thinking attitude.
