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For Companies At a Glance
- Tasks: Ensure smooth order processing and deliver excellent customer service.
- Company: Established manufacturing business with a supportive team culture.
- Benefits: Salary £28,000 – £30,000, hybrid working, and potential for permanent role.
- Other info: Opportunity to join a respected company with a friendly team.
- Why this job: Make an impact and build strong relationships in a collaborative environment.
- Qualifications: Experience in customer service, strong Excel skills, and excellent communication.
Axon Moore is delighted to be partnering exclusively with a long-established manufacturing business based in Northwich. They are seeking a proactive and detail-driven Customer Service Coordinator to join their friendly team on a 6-month fixed-term contract, with genuine potential for the role to become permanent.
The Role
This is a varied customer service position where you’ll play a key part in ensuring smooth order processing and excellent service delivery. You’ll work closely with the sales team, customers, and internal departments to keep everything running efficiently.
- Handling inbound customer enquiries via phone and email
- Processing orders from the sales team, customers, and distributors
- Updating internal systems and maintaining accurate order records
- Liaising with production and logistics to ensure timely fulfilment
- Providing general administrative support to the wider team
About You
We’re looking for someone who is organised, confident communicating with a range of stakeholders, and comfortable working with data.
- Strong customer service or order processing experience
- Good Excel skills, including the ability to use pivot tables
- Excellent communication skills and attention to detail
- A positive attitude and willingness to support colleagues
What’s on Offer
- Salary £28,000 – £30,000 DOE
- Hybrid working
- Supportive, collaborative team culture
- Opportunity for the role to become permanent
- Chance to join a respected manufacturing business
If you’re looking for a role where you can make an impact, build strong relationships, and be part of a genuinely supportive team, we’d love to hear from you.
Customer Service Coordinator in Northwich employer: Axon Moore
Contact Detail:
Axon Moore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Northwich
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We want you to feel confident when discussing your customer service experience and how you can contribute to their supportive team environment.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect match for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Customer Service Coordinator in Northwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant order processing skills to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the Customer Service Coordinator role. Share specific examples of how you've excelled in similar positions and how you can contribute to our supportive team.
Show Off Your Excel Skills: Since good Excel skills are a must, don’t forget to mention your experience with pivot tables and data management. If you have any certifications or courses, include those too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Axon Moore
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Coordinator role. Familiarise yourself with the key responsibilities like handling customer enquiries and processing orders. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively communicated with customers or colleagues in the past. Think about specific situations where your communication made a difference, and be ready to share these during the interview.
✨Demonstrate Your Organisational Skills
Being organised is key for a Customer Service Coordinator. Bring up instances where you've successfully managed multiple tasks or projects. You could even mention how you use tools like Excel to keep track of data and ensure everything runs smoothly.
✨Emphasise Your Team Spirit
This role is all about collaboration, so highlight your ability to work well within a team. Share experiences where you've supported colleagues or contributed to a positive team environment. This will show that you’re not just a great individual contributor but also a team player.