Logistics Administrator in Manchester

Logistics Administrator \\n\\n Location – West Manchester\\n\\n Salary: Up to £28,000\\n\\n Axon Moore are currently partnering with a leading Logistics business based in Trafford Park, looking to appoint a Logistics Administrator , you will be responsible for managing key client accounts, ensuring excellent customer service, resolving issues efficiently, and maintaining strong customer relationships.\\n\\n We are looking for a confident individual who can build and maintain external relationships who is also experienced in a similar role and possesses strong understanding of logistics and freight forwarding. \\n\\n Daily Duties:\\n\\nActing as the main contact for a portfolio of clients\\nManaging logistics activity from quote to delivery, including tracking and issue resolution\\nLiaising with internal teams to ensure accurate and timely service\\nMonitoring service performance against agreed SLAs and KPIs\\nKeeping clients informed on shipment progress, changes, and delays\\nHandling customer queries and escalations professionally\\nBuilding and maintaining long-term client relationships\\nIdentifying opportunities to improve service and support account growth\\nSupporting new client onboarding and handover\\nAttending client meetings, site visits, and Teams calls\\nAbout You:\\n\\n2 years’ + experience within a similar role\\nA strong understanding of logistics processes within a freight forwarding environment\\nExcellent communication, interpersonal, and problem-solving skills\\nThe ability to prioritise tasks and manage time effectively in a fast-paced environment\\nA customer-centric mindset with a strong focus on relationship management\\nThe ability to work independently while also collaborating effectively as part of a team\\nIf you are interested in applying for this vacancy please apply via Charlotte Hilton on (url removed)