At a Glance
- Tasks: Manage and resolve customer complaints while improving overall experience.
- Company: High-growth financial services business in central Manchester.
- Benefits: Salary between £30,000 - £35,000, hybrid working, and a supportive team.
- Other info: Join a collaborative team and enjoy genuine recognition for your contributions.
- Why this job: Make a real impact on customer satisfaction and drive process improvements.
- Qualifications: Experience in complaints handling within FCA-regulated environments.
Central Manchester | Hybrid (3 days in the office) | £30,000 - £35,000
Axon Moore is currently partnering with a high growth financial services business in central Manchester looking to recruit a Customer Resolution Specialist. This role will suit someone with complaints handling experience gained within an FCA-regulated environment, ideally motor finance, vehicle finance or wider consumer lending.
With approximately 70% of the role focused on complaints, we’re looking for someone who can confidently investigate cases from start to finish, deliver fair customer outcomes and help drive improvements in complaint resolution times and overall customer experience.
What you’ll be doing:
- Managing complaints from receipt through to resolution.
- Investigating cases, reviewing evidence and gathering information from multiple sources.
- Drafting clear, professional and customer-focused final responses.
- Ensuring complaints are handled in line with FCA regulations, Consumer Duty and internal procedures.
- Identifying trends and root causes to support ongoing business improvements.
- Supporting initiatives to reduce complaint lead times and improve customer outcomes.
- Handling customer queries and account-related enquiries where required.
- Building positive relationships with both customers and internal stakeholders.
What we’re looking for:
- Previous complaints handling experience within an FCA-regulated environment.
- Ideally experience within motor finance, vehicle finance, consumer finance, lending, banking or insurance.
- Strong written communication skills with experience producing detailed customer correspondence.
- Excellent interpersonal skills and the ability to handle difficult conversations professionally and empathetically.
- Experience working to complaint SLAs and regulatory deadlines.
- A proactive approach with the confidence to challenge processes and identify improvements.
What’s in it for you?
- £30,000 - £35,000 salary.
- Hybrid working (3 days in the office).
- Supportive and collaborative team environment.
- Opportunity to join a growing business where your contribution will be recognised.
- A varied role with genuine influence over customer outcomes and process improvements.
If you have complaints experience within motor finance or another FCA-regulated environment and are looking for your next challenge please contact Charlotte at (url removed).
Customer Resolution Specialist in Manchester employer: Axon Moore
Axon Moore is an exceptional employer located in the vibrant heart of central Manchester, offering a supportive and collaborative team environment that values your contributions. With a focus on employee growth and development, this high-growth financial services business provides a hybrid working model, allowing for a balanced work-life dynamic while you play a crucial role in enhancing customer experiences and driving process improvements. Join us to be part of a company where your skills in complaints handling will not only be recognised but also have a meaningful impact on customer outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Resolution Specialist in Manchester
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Axon Moore. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Customer Resolution Specialist in Manchester
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Axon Moore.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Axon Moore's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Axon Moore
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Axon Moore.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Axon Moore will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Axon Moore employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
