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- Tasks: Manage client accounts and ensure seamless operations in a dynamic warehouse environment.
- Company: Join a rapidly growing logistics company focused on operational excellence.
- Benefits: Competitive salary, enhanced holiday scheme, and flexible working hours.
- Why this job: Be part of a tech-enabled team that values your ideas and initiative.
- Qualifications: Experience in account management or customer support with strong organisational skills.
- Other info: Enjoy a supportive culture with excellent career progression opportunities.
The predicted salary is between 30000 - 35000 £ per year.
Axon Moore is proud to be partnering with one of Lancashire's most exciting employers in a time of rapid growth. This role comes with many opportunities for progression, with extremely exciting times ahead for the chosen candidate.
As a key player in the account management team, you will be responsible for overseeing the efficient handling of goods in, storage, pick, pack and dispatch operations at an expansive 300,000 sq. ft warehouse as well as dealing with key clients on a daily basis.
Our client is dedicated to delivering exceptional service and operational excellence. Their success is built on efficiency, technology, and a customer-first mindset. We are now seeking a detail-oriented, proactive Account Manager to join a very busy operations team — someone who thrives on problem-solving, customer satisfaction, and process improvement.
This role is focused on operations and customer support, rather than sales or commercial account management. As an Account Manager, you will ensure clients receive a seamless, reliable service experience from onboarding through daily operations. You will act as the main point of contact for customers, resolving queries, supporting system use, and coordinating with internal teams to maintain high operational standards.
Key Responsibilities:- Act as the primary liaison between clients and internal operations teams.
- Build and maintain strong working relationships with key customers and stakeholders.
- Serve as the first point of escalation for any service issues or disruptions.
- Become an expert user of the company’s order and warehouse management systems (Mintsoft experience highly desirable).
- Lead customer onboarding, ensuring smooth system setup, data migration, and integration with third-party platforms.
- Support new customers throughout their transition into company systems and processes.
- Collaborate with the Warehouse Manager and Commercial Manager to optimise operational processes through system improvements.
- Manage day-to-day administrative and operational tasks to ensure efficient service delivery.
- Undertake ad hoc operational and customer support tasks as needed.
- Proven experience in an account management, operations, or customer support role.
- Strong understanding of CRM systems and warehouse/order management software (Mintsoft experience preferred).
- Highly organised, process-driven, and attentive to detail.
- Ability to prioritise effectively and work under pressure.
- Strong communication and problem-solving skills.
- A collaborative, customer-focused attitude with a commitment to continuous improvement.
- Competitive salary with annual salary reviews.
- Be part of a growing, tech-enabled logistics business that values operational excellence and teamwork.
- Work in a supportive, collaborative environment where ideas and initiative are encouraged.
- Enhanced holiday scheme.
- Company pension.
- Free on-site parking.
- Group life insurance.
- Birthday off every year.
- Discretionary bonuses.
Work Schedule: Monday to Friday 40 hours (flexible on start and finish times to suit candidate).
Location: On-site.
If you are client focused with an operational background, then this is the role for YOU! Send your CV to (url removed). If you are successful, I will be in touch.
Client Account Manager in London employer: Axon Moore
Contact Detail:
Axon Moore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Manager in London
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to account management and operations. Think about how your experience aligns with their needs, especially around customer support and process improvement.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Client Account Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your account management and operational experience, as well as any familiarity with CRM systems or warehouse management software.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Client Account Manager role. Share specific examples of how you've excelled in similar positions and how you can contribute to our team's success.
Showcase Your Problem-Solving Skills: Since this role involves resolving client queries and improving processes, be sure to include examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Axon Moore
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Problem-Solving Skills
As a Client Account Manager, you'll need to demonstrate your ability to handle issues efficiently. Prepare specific examples from your past experiences where you've successfully resolved client queries or improved processes. This will highlight your proactive approach and problem-solving capabilities.
✨Familiarise Yourself with Relevant Software
Since the role involves using order and warehouse management systems, it’s beneficial to brush up on any relevant software, especially Mintsoft if you have experience with it. Being able to discuss how you've used similar systems in the past can set you apart from other candidates.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company's operations, team dynamics, and growth opportunities. This shows that you're not just interested in the job, but also in how you can contribute to their success and grow within the company.
