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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance patient services and drive operational excellence.
- Company: A growing independent healthcare provider focused on exceptional patient experiences.
- Benefits: Competitive salary, career growth opportunities, and a chance to make a real impact.
- Other info: Join a supportive team dedicated to service excellence and patient satisfaction.
- Why this job: Shape the future of patient care and improve lives in a fast-paced environment.
- Qualifications: Experience in healthcare leadership and strong relationship management skills.
Location: West Yorkshire (office-based 5 days a week with occasional regional travel)
Reporting to: Managing Director
An established and growing independent healthcare provider is seeking a commercially minded and operationally strong Head of Private Services to lead and support a high-performing patient services function. This is a pivotal leadership role responsible for overseeing private patient enquiry management, driving conversion performance, and ensuring an exceptional end-to-end patient experience across a diverse portfolio of services, including diagnostic imaging. You will play a key role in shaping service delivery, strengthening clinician relationships, and identifying opportunities for growth within a fast-paced, patient-focused environment.
Key Responsibilities
- Lead, develop, and motivate a private services team to deliver a responsive, high-quality patient experience
- Drive a performance-led culture aligned to patient satisfaction, service excellence, and commercial growth
- Oversee day-to-day operations including team management, workflow optimisation, and resource planning
- Monitor and improve KPIs across enquiry handling, conversion rates, and patient outcomes
- Act as the escalation point for complex patient cases, ensuring timely and empathetic resolution
- Build strong working relationships with consultants and internal stakeholders to optimise service delivery and availability
- Identify and implement process improvements to enhance efficiency and patient journey quality
- Support revenue growth by improving booking conversion and removing barriers within the patient pathway
- Lead on quality assurance through call audits, performance reviews, and continuous development plans
- Contribute to onboarding new consultants and developing long-term engagement strategies
- Maintain oversight of CRM data integrity and ensure high standards of confidentiality and accuracy
About You
- Proven experience leading a customer service, bookings, or patient services team within a healthcare setting
- Strong track record of managing clinician or stakeholder relationships
- Commercially aware with exposure to service development or revenue growth initiatives
- Excellent leadership skills with the ability to coach, develop, and inspire teams
- Highly organised with strong attention to detail and ability to manage competing priorities
- Confident communicator with the ability to influence at all levels
- Experience using CRM systems and Microsoft Office tools
Why Apply?
This is an opportunity to take ownership of a critical function within a growing health care organisation, where you can make a tangible impact on patient experience, operational performance, and business growth. All applications will be handled in strict confidence.
Head of Patient Services employer: Axon Moore
Contact Detail:
Axon Moore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Patient Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about opportunities in patient services. A friendly chat can often lead to job leads that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their patient journey and think about how you can enhance it. This shows you're not just interested in the role but are genuinely invested in improving patient experiences.
✨Tip Number 3
Practice your pitch! Be ready to explain how your leadership style and experience align with the needs of the Head of Patient Services role. Highlight your successes in driving performance and improving patient satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Head of Patient Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Patient Services. Highlight your experience in leading teams and managing patient services, and don’t forget to mention any relevant achievements that showcase your ability to drive performance and improve patient experiences.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've led teams, improved service delivery, or driven revenue growth in previous positions. Make it personal and engaging!
Showcase Your Leadership Skills: In both your CV and cover letter, emphasise your leadership style and how you motivate teams. We want to see how you’ve developed high-performing teams in the past and how you plan to do the same with us at StudySmarter.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Axon Moore
✨Know Your Stuff
Make sure you thoroughly understand the role of Head of Patient Services. Familiarise yourself with the key responsibilities, especially around patient enquiry management and conversion performance. Research the company’s services and think about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership abilities. Think about times when you've motivated a team or improved service delivery. Be ready to discuss how you can inspire a high-performing patient services team and drive a culture focused on patient satisfaction.
✨Be Data-Driven
Since this role involves monitoring KPIs and improving patient outcomes, come prepared with insights on how you've used data to drive performance in previous roles. Discuss specific metrics you've improved and how you plan to apply that knowledge here.
✨Build Relationships
Emphasise your experience in building strong relationships with clinicians and stakeholders. Prepare to discuss strategies you've used to enhance collaboration and service delivery. This will show that you understand the importance of teamwork in a healthcare setting.