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- Tasks: Provide top-notch customer service in German, resolving inquiries and issues.
- Company: Join a dynamic team in Manchester, dedicated to exceptional customer experiences.
- Benefits: Enjoy a competitive salary, company pension, and 25 days holiday plus bank holidays.
- Why this job: Great opportunity for growth in a supportive environment with a focus on teamwork.
- Qualifications: Fluent in German, with strong communication and problem-solving skills preferred.
- Other info: Full-time role with a structured work schedule and a positive workplace culture.
Axon Moore is excited to announce an opportunity to join our client's dynamic and established team as a German Speaking Customer Service Executive. I am seeking a dedicated and personable Customer Service Representative to join our client’s team. The ideal candidate will be responsible for providing exceptional service to customers, addressing their enquiries, and resolving any issues they may face; please note you must be German Speaking. This role requires excellent communication skills, a positive attitude, and the ability to handle a high volume of interactions efficiently and effectively.
More about the role and responsibilities:
- Customer Interaction: Respond to customer inquiries via phone, email, chat, or in person, ensuring a timely and accurate resolution.
- Problem Solving: Identify customer issues and provide appropriate solutions, escalating complex problems to higher-level support when necessary.
- Product Knowledge: Maintain a thorough understanding of our products and services to provide accurate information and guidance to customers.
- Documentation: Accurately record customer interactions and maintain detailed records of inquiries, comments, and complaints.
- Follow-up: Conduct follow-up communication with customers to ensure their issues are resolved and their satisfaction is achieved.
- Feedback Collection: Gather and report customer feedback to help improve our products and services.
Key skills required:
- Team Collaboration: Work closely with other departments to resolve issues and improve customer service processes.
- Experience: Previous experience in customer service or a related role preferred.
- Communication Skills: Excellent verbal and written communication skills.
- Problem-Solving Skills: Strong analytical and problem-solving abilities.
- Technical Skills: Proficiency in using customer service software, CRM systems, and basic computer applications (e.g., MS Office).
- Interpersonal Skills: Ability to remain calm and empathetic when handling customer complaints and issues.
- Time Management: Strong organisational skills and ability to multitask in a fast-paced environment.
Salary: up to £28K. This position offers significant room for professional development and growth for the right candidate.
Employment Type: Full-time Monday to Friday
Benefits: Company pension plan
Holidays: 25 days plus bank holidays
Work Schedule: 36.5 hours per week, 8.30 until 5 Monday to Thursday then 8.30 to 4 on Fridays. Lunch is an hour.
Location: On-site
Apply now for a rewarding career opportunity in a thriving industry. Interested? Please reply to this advert with your CV attached and I’ll be in touch if you’re shortlisted.
German Speaking Customer Service Executive employer: Axon Moore
Contact Detail:
Axon Moore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer Service Executive
✨Tip Number 1
Brush up on your German language skills, especially in a customer service context. Practising common phrases and responses can help you communicate more effectively during the interview.
✨Tip Number 2
Familiarise yourself with the company's products and services. Being knowledgeable about what they offer will allow you to demonstrate your enthusiasm and readiness to assist customers.
✨Tip Number 3
Prepare for situational questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues.
✨Tip Number 4
Showcase your interpersonal skills by being friendly and approachable during any interactions. This role requires a positive attitude, so let your personality shine through!
We think you need these skills to ace German Speaking Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you used your German language skills. Emphasise your communication abilities and problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proficiency in German. Mention specific examples of how you've successfully resolved customer issues in the past.
Highlight Technical Skills: Since the role requires proficiency in customer service software and CRM systems, mention any relevant technical skills or experience you have with these tools in your application.
Showcase Team Collaboration: In your application, provide examples of how you've worked effectively within a team to improve customer service processes. This will demonstrate your ability to collaborate with other departments.
How to prepare for a job interview at Axon Moore
✨Brush Up on Your German
Since this role requires you to communicate effectively in German, make sure you're comfortable speaking and writing in the language. Practise common customer service phrases and scenarios to demonstrate your fluency during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your analytical thinking and ability to remain calm under pressure, as these are crucial for a Customer Service Executive.
✨Familiarise Yourself with the Company’s Products
Research the company and its products thoroughly. Being knowledgeable about what they offer will allow you to answer questions confidently and show your genuine interest in the role.
✨Demonstrate Team Collaboration
Be ready to discuss how you've worked with others in previous roles. Emphasise your ability to collaborate with different departments to enhance customer service, as teamwork is essential in this position.
