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- Tasks: Engage with customers, resolve inquiries, and provide product knowledge.
- Company: Join a dynamic team in Manchester focused on exceptional customer service.
- Benefits: Enjoy a competitive salary, company pension, and 25 days holiday.
- Other info: Full-time role with a supportive work environment and opportunities for advancement.
- Why this job: Perfect for those who love helping others and want to grow professionally.
- Qualifications: Fluent in German with strong communication and problem-solving skills.
German Speaking Customer Service Representative- Manchester (M29) up to £29k Permanent
Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.
Axon Moore is excited to announce an opportunity to join our clients dynamic and established team as a German Speaking Customer Service Executive
I am seeking a dedicated and personable Customer Service Representative to join our client’s team. The ideal candidate will be responsible for providing exceptional service to customers, addressing their enquiries, and resolving any issues they may face, please note you must be German Speaking.
This role requires excellent communication skills, a positive attitude, and the ability to handle a high volume of interactions efficiently and effectively.
More about the role and responsibilities:
Customer Interaction: Respond to customer inquiries via phone, email, chat, or in person, ensuring a timely and accurate resolution.
Problem Solving: Identify customer issues and provide appropriate solutions, escalating complex problems to higher-level support when necessary.
Product Knowledge: Maintain a thorough understanding of our products and services to provide accurate information and guidance to customers.
Documentation: Accurately record customer interactions and maintain detailed records of inquiries, comments, and complaints.
Follow-up: Conduct follow-up communication with customers to ensure their issues are resolved and their satisfaction is achieved.
Feedback Collection: Gather and report customer feedback to help improve our products and services.
Key skills required:-
Team Collaboration: Work closely with other departments to resolve issues and improve customer service processes.
Experience: Previous experience in customer service or a related role preferred.
Communication Skills: Excellent verbal and written communication skills.
Problem-Solving Skills: Strong analytical and problem-solving abilities.
Technical Skills: Proficiency in using customer service software, CRM systems, and basic computer applications (e.g., MS Office).
Interpersonal Skills: Ability to remain calm and empathetic when handling customer complaints and issues.
Time Management: Strong organisational skills and ability to multitask in a fast-paced environment.
Salary: up to £29K
This position offers significant room for professional development and growth for the right candidate.
Employment Type: Full-time Monday to Friday
Benefits: Company pension plan
Holidays: 25 days plus bank holidays
Work Schedule: 36.5 hours per week, 8.30 until 5 Monday to Thursday then 8.30 to 4 on Fridays. Lunch is an hour.
Location: On-site
Apply now for a rewarding career opportunity in a thriving industry.
Interested? Please reply to this advert with your CV attached and I\’ll be in touch if you\’re short listed.
(phone number removed)
IND1
German Speaking Customer Service Executive employer: Axon Moore
Contact Detail:
Axon Moore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer Service Executive
✨Tip Number 1
Brush up on your German language skills, especially in a customer service context. Practising common phrases and responses can help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with the company's products and services. Being knowledgeable about what they offer will allow you to answer questions more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 3
Prepare for situational interview questions that focus on problem-solving and customer interactions. Think of examples from your past experiences where you successfully resolved issues or improved customer satisfaction.
✨Tip Number 4
Showcase your interpersonal skills during the interview. Be ready to discuss how you handle difficult customers and maintain a positive attitude, as these traits are crucial for a customer service role.
We think you need these skills to ace German Speaking Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service, especially any roles where you used your German language skills. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to solve problems. Mention specific examples of how you've successfully handled customer inquiries or complaints in the past.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your verbal and written communication skills. Consider including a brief example of a challenging customer interaction and how you resolved it.
Highlight Technical Proficiency: Mention any experience you have with customer service software or CRM systems in your application. This will show that you are technically savvy and can adapt to the tools used in the role.
How to prepare for a job interview at Axon Moore
✨Brush Up on Your German
Since this role requires fluency in German, make sure to practice your language skills before the interview. Be prepared to answer questions in German and demonstrate your ability to communicate effectively with customers.
✨Know the Company and Its Products
Research the company and its products thoroughly. Understanding what they offer will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare for Common Customer Service Scenarios
Think about common customer service challenges and how you would handle them. Be ready to discuss specific examples from your past experience that showcase your problem-solving skills and ability to remain calm under pressure.
✨Showcase Your Communication Skills
During the interview, focus on demonstrating your excellent communication skills. Practice articulating your thoughts clearly and concisely, as this is crucial for a customer service role.