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For Companies At a Glance
- Tasks: Ensure smooth order processing and deliver excellent customer service.
- Company: Established manufacturing business with a supportive team environment.
- Benefits: Competitive salary, hybrid working, and potential for permanent role.
- Other info: Opportunity for career growth in a dynamic industry.
- Why this job: Join a friendly team and make a real difference in customer satisfaction.
- Qualifications: Strong customer service experience and good Excel skills.
The predicted salary is between 28000 - 30000 £ per year.
Axon Moore is delighted to be partnering exclusively with a long-established manufacturing business based in Northwich. They are seeking a proactive and detail-driven Customer Service Coordinator to join their friendly team on a 6-month fixed-term contract, with genuine potential for the role to become permanent.
The Role
This is a varied customer service position where you’ll play a key part in ensuring smooth order processing and excellent service delivery. You’ll work closely with the sales team, customers, and internal departments to keep everything running efficiently.
Key responsibilities include:
- Handling inbound customer enquiries via phone and email
- Processing orders from the sales team, customers, and distributors
- Updating internal systems and maintaining accurate order records
- Liaising with production and logistics to ensure timely fulfilment
- Providing general administrative support to the wider team
About You
We’re looking for someone who is organised, confident communicating with a range of stakeholders, and comfortable working with data. You will need:
- Strong customer service or order processing experience
- Good Excel skills, including the ability to use pivot tables
Customer Service Coordinator employer: Axon Moore
Contact Detail:
Axon Moore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Customer Service Coordinator role, and who knows? They might just have the perfect lead for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since they value a supportive team environment. Think about how your skills in customer service and order processing can shine through during the chat.
✨Tip Number 3
Show off your Excel skills! If you get the chance, mention your experience with pivot tables and data management. It’s a great way to demonstrate that you’re detail-oriented and ready to tackle the role head-on.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Customer Service Coordinator gig. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills, like Excel. We want to see how you can bring your unique flair to the role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're excited about the Customer Service Coordinator position and how your background makes you a perfect fit for our team.
Show Off Your Communication Skills: Since you'll be liaising with various stakeholders, it's important to demonstrate your communication skills in your application. Use clear and concise language to show us you mean business!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates from our team!
How to prepare for a job interview at Axon Moore
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Coordinator role. Familiarise yourself with the key responsibilities like handling customer enquiries and processing orders. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, be prepared to discuss your communication style. Think of examples where you've effectively communicated with customers or team members. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Your Organisational Skills
As a Customer Service Coordinator, being organised is crucial. Prepare to share specific instances where your organisational skills made a difference in your previous roles. Whether it’s managing multiple tasks or keeping accurate records, having concrete examples will impress your interviewers.
✨Brush Up on Excel Skills
Given that good Excel skills are essential for this role, take some time to review your knowledge of pivot tables and data management. You might even want to mention any relevant projects where you used Excel effectively, as this will highlight your technical abilities and readiness for the job.