At a Glance
- Tasks: Manage and resolve customer complaints while ensuring compliance with regulations.
- Company: High-growth financial services business in central Manchester.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Join a dynamic team focused on enhancing customer satisfaction.
- Why this job: Make a real difference in customer experiences and drive improvements.
- Qualifications: Experience in complaints handling within an FCA-regulated environment.
The predicted salary is between 30000 - 35000 £ per year.
Central Manchester | Hybrid (3 days in the office) | 30,000 - 35,000
Axon Moore is currently partnering with a high growth financial services business in central Manchester looking to recruit a Customer Resolution Specialist. This role will suit someone with complaints handling experience gained within an FCA-regulated environment, ideally motor finance, vehicle finance or wider consumer lending.
With approximately 70% of the role focused on complaints, we are looking for someone who can confidently investigate cases from start to finish, deliver fair customer outcomes and help drive improvements in complaint resolution times and overall customer experience.
What you’ll be doing:
- Managing complaints from receipt through to resolution.
- Investigating cases, reviewing evidence and gathering information from multiple sources.
- Drafting clear, professional and customer-focused final responses.
- Ensuring complaints are handled in line with FCA regulations, Consumer Duty and internal procedures.
- Identifying trends and root causes to support ongoing business improvements.
- Supporting initiatives to reduce complaint lead times and improve customer outcomes.
- Handling customer queries and account-related enquiries where required.
- Building positive relationships with both customers and internal stakeholders.
What we’re looking for:
Previous complaints handling experience within an FCA-regulated environment.
Customer Resolution Specialist employer: Axon Moore
Axon Moore is an exceptional employer, offering a dynamic work environment in the heart of central Manchester. With a strong focus on employee development and a culture that values collaboration and innovation, we provide our Customer Resolution Specialists with the tools and support needed to excel in their roles. Our hybrid working model promotes a healthy work-life balance, while our commitment to fair customer outcomes ensures that you will find your work both meaningful and rewarding.
