At a Glance
- Tasks: Deliver exceptional customer service and support customers with account-related queries.
- Company: Dynamic financial services business in Manchester focused on customer outcomes.
- Benefits: Competitive salary, benefits package, and opportunities for career growth.
- Other info: Collaborative work environment with a focus on compliance and improvement.
- Why this job: Join a team that values customer satisfaction and make a real difference.
- Qualifications: Experience in customer service and strong problem-solving skills.
The predicted salary is between 30000 - 35000 £ per year.
We are currently recruiting for a Customer Care Agent to join a growing and dynamic financial services business based in Manchester. This is an exciting opportunity for an experienced customer service professional to join a business that places customer outcomes at the heart of everything they do. The successful candidate will play a key role in supporting customers, managing arrears cases, investigating complaints, and ensuring all interactions are handled in line with FCA regulations and Consumer Duty requirements.
The Role
As a Customer Care Agent, you will be responsible for delivering exceptional customer service while supporting customers through a variety of account-related queries and challenges. Key responsibilities include:
- Acting as the first point of contact for customer enquiries.
- Managing customer accounts, updates, payments, and dispute resolution.
- Supporting customers experiencing financial difficulty and agreeing sustainable repayment plans.
- Conducting affordability assessments in line with regulatory guidelines.
- Investigating and resolving customer complaints in a fair and timely manner.
- Identifying root causes of complaints and recommending process improvements.
- Maintaining accurate records and ensuring compliance with FCA regulations and Consumer Duty principles.
- Working collaboratively with internal departments to deliver effective solutions.
Customer Care Agent employer: Axon Moore
Join a forward-thinking financial services business in Manchester that prioritises customer satisfaction and employee development. With a strong focus on fostering a supportive work culture, we offer competitive salaries, comprehensive benefits, and ample opportunities for professional growth, making it an ideal environment for those passionate about delivering exceptional customer care.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Agent
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who work in customer care. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle difficult customers or resolve complaints. We want you to shine and show them you’re the perfect fit!
✨Tip Number 3
Show off your soft skills! During interviews, highlight your communication and problem-solving abilities. These are key in customer care roles, and we want to see how you can make a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Care Agent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Care Agent role. Highlight any previous customer service experience and how you've handled complaints or managed accounts.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer care and how you can contribute to our mission of putting customer outcomes first.
Showcase Your Communication Skills:As a Customer Care Agent, communication is key. In your application, demonstrate your ability to communicate clearly and effectively, whether it's through your writing style or examples of past interactions.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the quickest way for us to receive your application and get to know you better!
How to prepare for a job interview at Axon Moore
✨Know Your Stuff
Before the interview, make sure you understand the company’s values and how they prioritise customer outcomes. Familiarise yourself with FCA regulations and Consumer Duty requirements, as these will be crucial in your role as a Customer Care Agent.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed customer accounts or resolved complaints. Highlight any experience you have with financial difficulties and how you’ve helped customers find sustainable solutions.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This is key for a Customer Care Agent. Make sure to listen carefully to the questions asked and respond thoughtfully, showing that you value the interviewer’s input.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for managing customer interactions, or how they measure success in customer care. This shows your genuine interest in the role and the company.
