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- Tasks: Manage client accounts and ensure seamless operations in a dynamic logistics environment.
- Company: Join a fast-growing 3PL provider focused on exceptional service and teamwork.
- Benefits: Competitive salary, enhanced holiday scheme, pension, and birthday off.
- Why this job: Be part of a tech-enabled logistics team that values your ideas and initiative.
- Qualifications: Experience in account management or customer support, with strong organisational skills.
- Other info: Enjoy a supportive culture with opportunities for career progression.
The predicted salary is between 30000 - 35000 £ per year.
Client Account Manager- £30-35k basic- Chorley- Permanent
Axon Moore is proud to be partnering with one of Lancashire\’s most exciting employers in a time of rapid growth and as such this role comes with so many opportunities for progression, with extremely exciting times ahead for the chosen candidate.
As a key player in the account management team, you will be responsible for overseeing the efficient handling of goods in, storage, pick, pack and dispatch operations at an expansive 300,000 sq. Ft warehouse as well as dealing with key clients on a daily basis.
Job Title
Account Manager
Location
Chorley- Office Based
Salary
£30-£35k per annum dependent on experience
Job Type
Full-Time (40 hours per week, Monday – Friday (flexible start and finish times) )
About Our Client
Our client is dedicated to delivering exceptional service and operational excellence. Their success is built on efficiency, technology, and a customer-first mindset. We are now seeking a detail-oriented, proactive Account Manager to join a very busy operations team — someone who thrives on problem-solving, customer satisfaction, and process improvement.
The Role
This role is focused on operations and customer support, rather than sales or commercial account management. As an Account Manager, you will ensure clients receive a seamless, reliable service experience from onboarding through daily operations. You will act as the main point of contact for customers, resolving queries, supporting system use, and coordinating with internal teams to maintain high operational standards.
Key Responsibilities
- Act as the primary liaison between clients and internal operations teams.
- Build and maintain strong working relationships with key customers and stakeholders.
- Serve as the first point of escalation for any service issues or disruptions.
- Become an expert user of the companys order and warehouse management systems (Mintsoft experience highly desirable).
- Lead customer onboarding, ensuring smooth system setup, data migration, and integration with third-party platforms.
- Support new customers throughout their transition into company systems and processes.
- Collaborate with the Warehouse Manager and Commercial Manager to optimise operational processes through system improvements.
- Manage day-to-day administrative and operational tasks to ensure efficient service delivery.
- Undertake ad hoc operational and customer support tasks as needed.
Skills and Experience
- Proven experience in an account management, operations, or customer support role
- Strong understanding of CRM systems and warehouse/order management software (Mintsoft experience preferred).
- Highly organised, process-driven, and attentive to detail.
- Ability to prioritise effectively and work under pressure.
- Strong communication and problem-solving skills.
- A collaborative, customer-focused attitude with a commitment to continuous improvement.
Why Join Our Client?
Competitive salary with annual salary reviews.
Be part of a growing, tech-enabled logistics business that values operational excellence and teamwork.
Work in a supportive, collaborative environment where ideas and initiative are encouraged.
Benefits
- Enhanced holiday scheme
- Company pension
- Free on-site parking
- Group life insurance
- Birthday off ever year
- Discretionary bonuses
Work Schedule: Monday to Friday 40 hours (flexible on start and finish times to suit candidate)
Location: On-site
Apply now for a rewarding career opportunity in a thriving, bustling industry.
If you are client focused with an operational background, then this is the role for YOU!
Send your CV to (url removed)
If you are successful, I will be in touch.
Victoria 😊
(phone number removed)
#J-18808-Ljbffr
Client Account Manager employer: Axon Moore
Contact Detail:
Axon Moore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they operate, especially in logistics. This will help you tailor your responses and show you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your problem-solving skills! Since this role is all about customer satisfaction and operational excellence, think of examples from your past experiences where you’ve successfully resolved issues or improved processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Client Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Account Manager role. Highlight your experience in account management and logistics, and don’t forget to mention any relevant software skills, especially with systems like Mintsoft.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Talk about your problem-solving skills and how you can contribute to maintaining high operational standards.
Showcase Your Communication Skills: As a key player in the account management team, strong communication is essential. In your application, give examples of how you've successfully liaised with clients or resolved issues in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our exciting team!
How to prepare for a job interview at Axon Moore
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and the specifics of their operations, especially in logistics and customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
As a Client Account Manager, you'll need to demonstrate your ability to handle issues efficiently. Prepare examples from your past experiences where you've successfully resolved client queries or improved processes. This will highlight your proactive approach and problem-solving capabilities.
✨Familiarise Yourself with Relevant Software
Since the role requires expertise in order and warehouse management systems, make sure you're familiar with tools like Mintsoft. If you have experience with similar software, be ready to discuss it. If not, consider doing a bit of research or even a quick tutorial to understand its functionalities.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company's operations, team dynamics, and growth opportunities. This shows that you're not just interested in the job, but also in how you can contribute to their success and grow within the company.