Chief Advice Officer - Financial Services / Customer Excellence

Axon Moore are engaged on a search for a Chief Advice Officer for a financial services client in the Leeds area.

This senior leadership / C-Suite role is highly focussed on all aspects of Customer Excellence and requires strong knowledge of Consumer Duty, and a strong track record of leadership within an FSA regulated environment.

The role has arisen due to the changing landscape of regulation and a need for the business to keep abreast of changes, adhere to the regulations and enable the organisation to deliver first class customer service at all times.

Key responsibilities of this role include:

o Leading the provision of regulated advice and all revenue-generating activities across our various activities

o Leading on Customer Excellence and Consumer Duty, and applying this to a senior leadership environment within an FSA regulated environment

o Work closely with the Board and members of the senior leadership team to support the development and execution of strategies that drive profitability, operational efficiency, high levels of advice quality and customer satisfaction

o Steering the company’s growth by optimising advice provision and service delivery, building strong partnerships with key internal stakeholders, as well as with Regulators, Trade Bodies and key Partners

o Ensure all regulatory activities comply with industry regulations and standards and meet and exceed standards under Consumer Duty

o Conduct necessary reporting & analysis, providing regular updates to the Board on commercial performance, including key metrics, opportunities, and challenges

The ideal candidate for this role would have the following background and experience

o Senior professional with significant financial services / FSA regulated experience, particularly within the fields of customer advice, customer excellence and knowledge of consumer duty

o Strong operational leadership experience, being able to run and maintain a large-scale, customer services operation

o Confidence in asserting authority and applying regulational framework, ensuring operational activities are balanced with the need to comply yet allow the business to succeed and maximise its opportunities

This is a unique opportunity to join a fast paced organisation with potential to progress and grow the operational footprint of the organisation