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- Tasks: Lead and inspire a team to deliver exceptional customer service in a tech-driven environment.
- Company: Award-winning UK technology manufacturer with over 25 years of experience.
- Benefits: Competitive salary, 25 days holiday, free parking, and fun company events.
- Why this job: Shape the customer experience and drive innovation in a dynamic, supportive workplace.
- Qualifications: Experience in managing customer service teams and strong leadership skills.
- Other info: Opportunity for career progression in a fast-paced, innovative setting.
Location: Tong, Bradford, UK (BD11)
Salary: £35,000 – £38,000 per annum DOE plus bonus and genuine career/salary progression
Contract: Full Time, Monday – Friday, 9:00am – 5:30pm - Fully office based - Free Parking
Are you a proactive, commercially minded leader with a passion for delivering exceptional customer experiences? A highly respected, award-winning UK Technology Manufacturer is looking for an experienced Customer Services Manager to lead their dedicated Customer Service Team of 8. This is a hands-on role where your leadership will directly influence the quality of service, customer satisfaction, and operational efficiency within a growing, technology-driven business, so a technical mind would be best suited to this role.
About the Company:
The company is a market-leading, award-winning manufacturer, renowned for designing and building high-performance, bespoke technology products using the latest technology from many industry leaders. With over 25 years of experience, the business combines technical innovation with a commitment to exceptional customer service, supporting both individual tech enthusiasts and business clients.
The Role:
As Customer Services Manager, you will be responsible for managing, mentoring, and motivating a team of Customer Service Advisors (8 currently) to ensure every customer receives outstanding support. You will oversee daily operations, workflow, and process improvements, ensuring high standards of service while driving efficiency and team performance.
- Lead, coach, and schedule the Customer Service team to maintain excellence in service delivery
- Monitor workflow and ensure build and delivery deadlines are consistently met
- Oversee accurate processing of quotations, orders, and confirmations
- Maintain strict quality standards across all customer interactions, including calls, emails, and tickets
- Identify, recommend, and implement process improvements to increase efficiency and customer satisfaction
- Manage team holidays and cover to ensure smooth operation during peak periods
About You:
We are looking for a motivated, hands-on leader with proven experience managing commercial Customer Service teams. The ideal candidate will bring a combination of strong leadership skills, commercial awareness, and a genuine passion for excellent customer service. You will ideally have:
- Experience managing and coaching a Customer Service team in a customer-driven environment
- Strong people management and interpersonal skills
- Excellent analytical and commercial awareness
- Ability to problem-solve, make decisions quickly, and adapt to change
- Exceptional time management and organisational skills
- Knowledge of PC hardware, architecture, and peripherals is desirable
You will thrive in a fast-paced, innovative environment, helping the team deliver top-quality service while driving continuous improvement.
What’s on Offer:
- Competitive salary: £35,000 – £38,000 DOE
- Opportunity to lead a high-performing team in a market-leading, award-winning business
- Hands-on role with autonomy and influence over processes and service delivery
- Exposure to cutting-edge PC technology and innovations
- Collaborative and supportive working environment
Benefits:
- 25 days holiday plus 8 Bank Holidays
- Free Parking
- Free Fruit, bread, tea, coffee and posh water!
- Company fun events bi-annually, with an amazing all expenses covered Christmas party!
- Rewards both financially and developmentally in a growing, award-winning PE backed organisation
This is a rare opportunity for a proactive and commercially minded leader to step into a pivotal role, shape the customer service experience, and contribute to the ongoing success of a highly respected technology brand.
Please do NOT delay to apply. If you require more information regarding the above role, please call Victoria O’Connor or forward your CV for consideration.
Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.
Customer Service Manager in Bradford employer: Axon Moore
Contact Detail:
Axon Moore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Bradford
✨Tip Number 1
Get to know the company before your interview! Research their products, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've successfully managed a team or improved customer service. We want to hear how you can bring that experience to the table.
✨Tip Number 3
Be ready to discuss process improvements. The role is all about efficiency, so come prepared with ideas on how you could enhance their current customer service operations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Manager in Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Services Manager role. Highlight your leadership experience and any relevant achievements in customer service. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and why you’re the perfect fit for this role. We love seeing candidates who are genuinely excited about joining us at StudySmarter.
Showcase Your Technical Skills: Since we’re a tech-driven company, don’t forget to mention any technical knowledge you have, especially related to PC hardware and peripherals. This will help us see how you can contribute to our innovative environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows us you’re proactive and ready to take the next step with us!
How to prepare for a job interview at Axon Moore
✨Know Your Stuff
Make sure you brush up on the company's products and services. Since this role is all about delivering exceptional customer experiences, understanding the technology behind their offerings will help you stand out. Be ready to discuss how your technical knowledge can enhance customer satisfaction.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed and motivated teams in the past. Think about specific situations where your leadership made a difference in service delivery or team performance. This will demonstrate that you're not just a manager, but a proactive leader who can inspire others.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service challenges. Practice your problem-solving skills by thinking through how you would handle various scenarios, such as dealing with an unhappy customer or implementing a new process to improve efficiency.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team's current challenges or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if the company culture aligns with your values.
