At a Glance
- Tasks: Manage key client accounts and build strong relationships while exceeding expectations.
- Company: A growing logistics business with a diverse portfolio of clients.
- Benefits: Hybrid working, excellent career progression, and ongoing training.
- Other info: Work with both UK and international clients in modern offices.
- Why this job: Join a supportive culture and make a real impact on client success.
- Qualifications: Experience in Account Management or Customer Success with strong communication skills.
The predicted salary is between 40000 - 42500 £ per year.
Are you passionate about building long-term client relationships and delivering exceptional customer service? We are recruiting for an experienced Account Manager to join a growing business supporting a diverse portfolio of UK and international clients. This is a fantastic opportunity for someone who enjoys working closely with customers, solving problems, and identifying opportunities to help clients maximise value while contributing to business growth.
What you’ll be doing:
- Managing a portfolio of key client accounts
- Building trusted relationships with customers and stakeholders
- Ensuring service levels and client expectations are consistently exceeded
- Identifying opportunities to grow existing accounts
- Working cross-functionally with Sales, Operations and Customer Service
- Producing account reviews and performance reports
- Managing customer queries and escalations
- Driving continuous improvement across the customer journey
What we’re looking for:
- Previous Account Management, Customer Success or Client Relationship experience
- Excellent communication and relationship-building skills
- Commercial awareness with a consultative approach
- Strong organisational skills
- Ability to manage multiple priorities
- Positive, proactive attitude
What’s in it for you?
- Hybrid working
- Excellent career progression
- Supportive and collaborative culture
- Modern offices
- Work with UK and international clients
- Ongoing training and development
Account Manager - Logistics employer: Axon Moore
Join a dynamic and supportive team as an Account Manager in Logistics, where your passion for building long-term client relationships will be valued. With a hybrid working model, excellent career progression opportunities, and a collaborative culture, you'll thrive in an environment that prioritises employee growth and satisfaction while working with a diverse portfolio of UK and international clients.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - Logistics
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Axon Moore. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Axon Moore before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager - Logistics
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Axon Moore:Your cover letter is your chance to shine! Tell us why you want to work at Axon Moore specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Axon Moore!
How to prepare for a job interview at Axon Moore
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
