At a Glance
- Tasks: Convert warm enquiries into confirmed bookings and guide customers through their journey.
- Company: Join a well-established healthcare provider known for exceptional customer experiences.
- Benefits: Supportive environment, employee development, hybrid working, and recognition.
- Other info: Opportunity for career growth in a team-oriented atmosphere.
- Why this job: Make a real impact in a fast-paced role while helping customers every step of the way.
- Qualifications: 3+ years in sales, strong communication skills, and CRM experience required.
The predicted salary is between 30000 - 40000 £ per year.
Axon Moore are delighted to be partnering with a well-established, multi-site healthcare provider to recruit a Senior Booking Agent. This is an excellent opportunity to join a growing organisation with a strong reputation for delivering high-quality services and exceptional customer experiences.
The Role
This is a fast-paced, sales-focused role where you'll be responsible for converting warm enquiries into confirmed bookings. You'll guide customers from initial enquiry through to consultation and service delivery, ensuring a smooth and supportive journey throughout. You'll manage a high volume of inbound and outbound calls and emails, responding promptly and professionally. A key part of the role is converting enquiries into booked appointments, while providing clear, reassuring information. You'll take full ownership of the customer journey, sending confirmations, processing payments, updating CRM systems, and handling queries. You'll also proactively follow up with prospective customers who haven't yet committed, helping to maximise conversion rates. Working closely with the wider team, you'll contribute to achieving KPIs, improving processes, and maintaining consistently high service standards.
Requirements
- Minimum 3 years' experience in a sales and customer-focused role
- Proven track record of hitting targets and closing sales
- Experience managing pipelines and working to KPIs
- Confidence in outbound activity and high-volume environments
- Strong CRM system experience
- Excellent communication skills and ability to build rapport remotely
- Strong organisational and prioritisation skills
- Commercial awareness and adaptability
- High attention to detail and strong IT skills
- A proactive, team-oriented approach
Our client offers a supportive and engaging working environment, with a strong focus on employee development, recognition, and wellbeing. This is a fantastic opportunity to join a business where people are genuinely at the heart of what they do. Hybrid working 1 day in the office once a fortnight. Please note there will be a requirement to work one Saturday a month.
Senior Booking Agent in Stafford employer: Axon Moore Group Ltd
Join a well-established healthcare provider that prioritises employee development and wellbeing, offering a supportive and engaging work culture. As a Senior Booking Agent, you'll thrive in a fast-paced environment where your contributions are recognised, and you can grow your career while making a meaningful impact on customer experiences. With hybrid working options and a focus on teamwork, this role provides an excellent opportunity to be part of a company that truly values its people.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Booking Agent in Stafford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Axon Moore Group Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Axon Moore Group Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Booking Agent in Stafford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Axon Moore Group Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Axon Moore Group Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Axon Moore Group Ltd!
How to prepare for a job interview at Axon Moore Group Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
