At a Glance
- Tasks: Manage and resolve customer complaints while ensuring a positive experience.
- Company: Fast-growing financial services firm in central Manchester with a hybrid work model.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Join a dynamic team focused on customer satisfaction and continuous improvement.
- Why this job: Make a real difference by improving customer experiences and driving business improvements.
- Qualifications: Experience in complaints handling within an FCA-regulated environment is essential.
The predicted salary is between 30000 - 35000 £ per year.
Complaints Customer Service Specialist Central Manchester | Hybrid (3 days in the office) | £30,000 - £35,000Axon Moore is currently partnering with a high growth financial services business in central Manchester business looking to recruit a Complaints Specialist.
This role will suit someone with complaints handling experience gained within an FCA-regulated environment, ideally motor finance, vehicle finance or wider consumer lending.
With approximately 70% of the role focused on complaints, we're looking for someone who can confidently investigate cases from start to finish, deliver fair customer outcomes and help drive improvements in complaint resolution times and overall customer experience.
What you'll be doing: Managing complaints from receipt through to resolution.
Investigating cases, reviewing evidence and gathering information from multiple sources.
Drafting clear, professional and customer-focused final responses.
Ensuring complaints are handled in line with FCA regulations, Consumer Duty and internal procedures.
Identifying trends and root causes to support ongoing business improvements.
Supporting initiatives to reduce complaint lead times and improve customer outcomes.
Handling customer queries and account-related enquiries where required.
Building positive relationships with both customers and internal stakeholders.
What we're looking ...
Complaints and Customer Service Specialist employer: Axon Moore Group Ltd
Axon Moore is an exceptional employer, offering a dynamic work environment in the heart of central Manchester. With a strong focus on employee development and a culture that values collaboration and innovation, team members are encouraged to grow their skills while contributing to meaningful improvements in customer service. The hybrid working model provides flexibility, allowing employees to balance their professional and personal lives effectively.
