At a Glance
- Tasks: Lead a team to create meaningful community relationships and deliver exceptional customer service.
- Company: Dynamic financial services provider focused on community impact and team development.
- Benefits: Competitive salary, career progression, and a supportive work environment.
- Other info: Flexible working hours with opportunities for growth and development.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Strong communication skills and experience in customer-focused environments.
The predicted salary is between 35000 - 35000 £ per year.
This is not your typical branch manager role so if you have a background in management in either customer service or retail this could be the role for you! As a Direct Distribution Branch Manager, you’ll be at the heart of your community leading a team that doesn’t just deliver financial services, but creates meaningful, lasting relationships. You’ll shape your branch into a trusted local hub where people feel welcomed, supported, and understood. You’ll inspire your team, build strong partnerships beyond the branch walls, and spot opportunities to grow both the business and its community impact. At the same time, you’ll ensure everything runs smoothly, safely, and in line with regulatory expectations. If you enjoy leading people, making a visible difference, and balancing commercial thinking with genuine care for customers—this role gives you the platform to do exactly that.
What You’ll Be Doing
- Community & Customer Impact
- Be the face of the branch within the local community—visible, approachable, and trusted
- Build meaningful external relationships and partnerships that drive new opportunities
- Ensure every customer interaction delivers fair, positive outcomes
- Handle customer feedback and complaints with empathy, ownership, and professionalism
- Leading & Developing Your Team
- Create a culture where people feel empowered, accountable, and motivated to grow
- Coach and develop your team to deliver exceptional service and achieve their potential
- Keep people processes running smoothly (performance, absence, development plans)
- Lead by example—bringing energy, clarity, and purpose to the team every day
- Driving Performance & Growth
- Identify opportunities to grow your branch’s presence and performance
- Use insight and local knowledge to make smart, informed decisions
- Deliver against objectives while keeping customer outcomes at the centre
- Balance commercial success with community value
- Risk, Compliance & Quality
- Take ownership of risk management within the branch
- Ensure all activity aligns with regulatory standards and internal controls
- Oversee quality assurance processes and maintain high operational standards
- Promote a “right first time” mindset across everything you do
What We’re Looking For
We’re looking for someone who brings both people leadership and commercial awareness, with a strong sense of responsibility for customers, colleagues, and community.
Essential Skills & Experience
- Strong communication skills you know how to connect with people at all levels
- A detail-focused mindset with a commitment to getting things right first time
- Experience leading or supporting a team in a customer-focused environment
- Awareness of market opportunities and a drive to achieve growth
Qualifications
- Minimum of 5 GCSEs (or equivalent), including Maths and English (Grade C/4 or above)
- Desirable Leadership or management qualification
Working Pattern
Monday to Friday: 8:45am – 5:00pm
Occasional Saturdays: 9:00am – 12:00pm (on a rota basis)
We recognise the importance of flexibility and fairness so when you support the branch on a Saturday, your lunch break during the week is paid as overtime.
Salary & Benefits
Salary: £35,000 per annum
We believe in recognising the value our people bring not just through salary, but by creating an environment where you can grow, feel supported, and make a real impact.
Career Growth & Progression
This is more than just a role it’s a place to build your future. There is real opportunity for progression, whether that’s expanding your leadership scope, moving into larger or more complex branches, or exploring wider opportunities across the business. We’re committed to developing our people, giving you the support, exposure, and experience you need to take the next step in your career.
How You’ll Work
Success in this role isn’t just about what you do it’s about how you do it. You’ll naturally demonstrate:
- Awareness – understanding your customers, your team, and your community
- Fairness – acting with integrity, respect, and inclusivity
- Togetherness – building trust and working collaboratively
- Effectiveness – using insight and judgement to make the right calls
- Professionalism – setting high standards and leading by example
Why This Role Stands Out
This is a role where you can:
- Make a visible impact in your local community
- Shape and grow a high-performing team
- Balance purpose with performance
- Be trusted to lead with autonomy and accountability
If this looks like your next career DO NOT DELAY….. Send your up to date CV to or call me on
Branch Manager employer: Axon Moore Group Ltd
As a Direct Distribution Branch Manager in Poulton-le-Fylde, you will join a company that values community engagement and personal growth. With a competitive salary of £35,000 and ample opportunities for career progression, you will be empowered to lead a motivated team while making a meaningful impact in the local area. The supportive work culture fosters collaboration and inclusivity, ensuring that every employee feels valued and has the chance to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager
✨Tip Number 1
Get to know the company and its community! Before your interview, do a bit of research on the branch and its local impact. This will help you connect with the interviewers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your people skills! As a Branch Manager, you'll be leading a team and interacting with customers daily. Role-play common scenarios with a friend or family member to boost your confidence and refine your communication style.
✨Tip Number 3
Showcase your leadership experience! Think of specific examples where you've motivated a team or resolved conflicts. Be ready to share these stories during your interview to demonstrate your ability to lead effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and reinforce your enthusiasm for the role.
We think you need these skills to ace Branch Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Branch Manager role. Highlight your management experience in customer service or retail, and don’t forget to showcase your ability to build relationships and lead a team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how you can make a difference in the community. Be genuine and let your personality come through—this is your opportunity to connect with us!
Showcase Your Leadership Style:In your application, give examples of how you've led teams in the past. We want to see how you empower others and create a positive culture. Share specific instances where you’ve motivated your team or handled challenges with empathy and professionalism.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Axon Moore Group Ltd
✨Know Your Community
Before the interview, research the local community and its needs. Understand how the branch can make a positive impact and be prepared to discuss specific ideas on building relationships and partnerships that drive growth.
✨Showcase Leadership Skills
Be ready to share examples of how you've successfully led teams in customer-focused environments. Highlight your ability to motivate and empower others, as well as how you’ve handled challenges with empathy and professionalism.
✨Demonstrate Commercial Awareness
Familiarise yourself with market trends and opportunities relevant to the branch. Be prepared to discuss how you would balance commercial success with community value, showcasing your strategic thinking and insight.
✨Emphasise Compliance and Quality
Understand the importance of risk management and regulatory standards in this role. Be ready to talk about your experience with quality assurance processes and how you ensure high operational standards in your previous roles.
