At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and manage complex product deployments.
- Company: Join Axon, a mission-driven company focused on protecting life and enhancing public safety.
- Benefits: Enjoy competitive salary, private health insurance, generous holiday, and career growth support.
- Other info: Diverse and inclusive workplace committed to your growth and well-being.
- Why this job: Make a real impact in a role that combines leadership with cutting-edge technology.
- Qualifications: Experience in team management, project management, and technical expertise in digital solutions.
The predicted salary is between 36000 - 60000 £ per year.
Location: London, England, United Kingdom
Join Axon and be a Force for Good. Beyond delivering projects, this role focuses on creating exceptional customer experiences at every stage of the implementation journey. You will ensure the team anticipates customer needs, communicates clearly, and removes obstacles so agencies can quickly realise the full value of Axon’s technology. Through your leadership, you will foster a culture where the team takes pride not only in what they deliver, but in how they deliver it—bringing care, ownership, and collaboration to every customer interaction.
Location: Remotely from United Kingdom
Reporting to: Sr. Director Professional Services, International
Number of Reports: 8
Travel Expectations: approx. 30%
What You’ll Do
- Team Leadership: Guide, mentor, and develop the Service Delivery Team, fostering a collaborative and high-performance culture. Conduct regular performance reviews, provide coaching, and identify training opportunities to enhance team skills and knowledge.
- Resource Management: Effectively manage team resources, ensuring optimal allocation and utilization of skills and expertise to meet project demands. Monitor team workloads and provide support to balance priorities.
- Complex Deployments: Lead and manage a team responsible for executing complex, enterprise-grade product deployments. Provide strategic oversight across change management activities, technical presentations, solution demonstrations, and technical workshops, ensuring alignment between client partners and internal stakeholders.
- Stakeholder Collaboration: Work closely with business and IT leaders to define the vision, scope, and delivery timelines for project deliverables. Ensure that project milestones and deadlines are met, and that all documentation supports project scope and customer acceptance for revenue recognition while maintaining clear communication and strong customer partnerships throughout the implementation lifecycle.
- Technical Expertise: Maintain a deep understanding of Axon products and services, ensuring the team successfully installs, configures, and tests solutions, including interview rooms, in-car video systems, activation devices, and body-worn cameras.
- Feedback & Documentation: Document customer feature requests and issues, providing critical feedback to sales and product management teams for continuous improvement.
- Strategic Planning: Work closely with the PSO Commonwealth Director and Sr. International Director to align on strategic initiatives. Contribute to the strategic planning of the Service Delivery Team, identifying opportunities for process improvements, resource enhancements, and service offerings.
What You Bring
- Leadership Experience: Proven experience in managing teams, with strong leadership skills to guide and develop talent in a dynamic environment.
- Specialised Knowledge: Proven operating experience in areas such as Digital Video, Mobile Communications, or SaaS.
- Project Management Skills: Experience in project management and resource tracking, with a strong understanding of software/hardware testing and implementation within complex customer environments.
- Technical Acumen: Comfort with basic networking concepts and mobile applications, combined with the ability to troubleshoot effectively.
- Professional Experience & Industry Insight: A solid understanding of the company's solutions and products, including their strengths, weaknesses, opportunities, and threats. Law enforcement experience not mandatory but considered an asset.
- Project Management Excellence: Demonstrated ability to implement, drive, and track multiple simultaneous projects, with strong problem-solving skills.
- Willingness to Travel: Availability to travel (30%) within the United Kingdom & Ireland, with occasional international travel.
- Educational Background: Bachelor’s degree in Management, Business or Information Technology, Information Systems, or applicable Technical Engineering (Computer Science, Software Engineering, Software Development), or equivalent experience.
Benefits that Benefit You
- Competitive base salary and RSUs.
- Comprehensive pension plan with matching contribution.
- Private health insurance & cash plans.
- 30 days paid holiday + UK public holidays.
- Enhanced maternity/paternity leave.
- Life assurance & income protection.
- Career growth support and wellness resources.
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Don’t meet every single requirement? That’s ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of colour are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, colour, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Service Delivery Manager - UK London, England, United Kingdom London, England, United Kingdom employer: Axon Enterprise
At Axon, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises collaboration, innovation, and personal growth. Our London-based team enjoys competitive salaries, comprehensive benefits including private health insurance and generous holiday allowances, as well as ample opportunities for career advancement in a mission-driven environment focused on protecting life and enhancing community safety. Join us to be part of a diverse team that values every voice and empowers employees to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager - UK London, England, United Kingdom London, England, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Service Delivery Manager role.
✨Tip Number 2
Prepare for interviews by researching Axon’s products and services. Understand their mission to protect life and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've guided teams and fostered collaboration in past roles. Axon values strong leaders, so let them see that you can inspire and develop talent.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Axon and making a difference.
We think you need these skills to ace Service Delivery Manager - UK London, England, United Kingdom London, England, United Kingdom
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've guided teams and fostered collaboration in previous roles. Share specific examples that demonstrate your ability to mentor and develop talent!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our mission and can connect their skills to what we’re looking for.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Use bullet points where necessary and avoid jargon unless it’s relevant to the role. Remember, clarity is key!
Apply Through Our Website:Make sure to apply through our website for the best chance of being noticed! It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Axon Enterprise
✨Know the Company Inside Out
Before your interview, dive deep into Axon's mission and values. Understand their products and services, especially those related to digital video and mobile communications. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Service Delivery Manager, you'll need to demonstrate strong leadership. Prepare examples of how you've successfully guided teams in the past, focusing on collaboration and high-performance culture. Be ready to discuss specific challenges you faced and how you overcame them.
✨Prepare for Technical Questions
Brush up on your technical knowledge, especially around networking concepts and SaaS implementations. Be prepared to discuss how you would handle complex deployments and troubleshoot issues. This will highlight your technical acumen and problem-solving skills.
✨Emphasise Customer Experience
Since the role focuses on creating exceptional customer experiences, think of examples where you've gone above and beyond for clients. Discuss how you anticipate customer needs and ensure clear communication throughout the project lifecycle. This will demonstrate your commitment to customer satisfaction.
