Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer support via phone, email, and social media.
- Company: Join Axminster Tools, a leading retailer passionate about craftsmanship and customer service.
- Benefits: Enjoy a friendly work environment, learning opportunities, and a varied benefits package.
- Why this job: Be part of a supportive team that values your ideas and promotes personal growth.
- Qualifications: Customer service experience is a plus; enthusiasm and teamwork are essential.
- Other info: Full-time role with 37.5 hours per week, Monday to Friday.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Join to apply for the Customer Support Advisor role at Axminster Tools
1 day ago Be among the first 25 applicants
Join to apply for the Customer Support Advisor role at Axminster Tools
Axminster Tools is a market leading tool and machinery retailer based in Axminster, Devon. We stock a range of products from both our own and well-known brands and distribute this across the UK, Europe and the rest of the world.
We’re specialists who share our customers’ passion for great craftsmanship and a job well done. We do this by offering the products they need, the knowledge they trust and the committed service they deserve, whether they’re a hobby enthusiast or a trade professional.
From our early days of trading over 50 years ago, we ensure our staff are supported, engaged and challenged, embracing the welcoming culture of our family run organisation. We are proud of our strong customer service values which we continue to refine and create new opportunities to interact with our customers, understand their needs and ultimately share their passion for woodworking
We are looking for a Customer Support Advisor to join our Head Office in Axminster, Devon on a permanent basis. This role will primarily provide key customer service support, with queries such as placing orders, chasing deliveries, returns etc via a variety of communication channels. Joining a fast-paced and interactive environment, this is a fantastic opportunity to understand our customers and their requirements, offering a friendly and premium level of service to support them with their purchases and woodworking projects.
About the role
The responsibilities of the role include:
- Answering customer enquiries through a range of channels; phone, email, webchat and social media
- Filtering queries and dealing with them in the most appropriate way
- Carry out transactional purchases, returns and exchanges
- Identify appropriate sales opportunities and act accordingly
- Promote relevant sales offers to customers
- Carry out operational and administrative tasks
- Actively seek knowledge and training development, be aware of new products.
The hours of work for this position will be 37.5 hours per week, Monday to Friday with an unpaid one-hour lunch break each day.
Skills required
We are interested in hearing from you if you are experienced in a customer service environment and exhibit a real passion for our company. You may have transferable experience in administrative, secretarial or office support positions, or be looking to develop your experience and career in customer service. You will be a great team player and must be willing to support others when required. You will be diligent and organised with your workload; the ability to prioritise, multi-task and be proactive in your planning and management of work is paramount, especially when under pressure.
Motivation and confidence are also sought in the ability to upsell products and promote our other services to prospective and existing customers. You will be confident and concise in liaising with customers and carriers, sometimes challenging conflicting points of view for the benefit of the partner and the business and be considerate and clear when communicating both verbally and in written exchanges. You may also have knowledge of tools and machinery, and have a keen interest to develop your understanding, however product training will be provided where appropriate.
Life at Axminster
We want people who strive for excellence and are excited to be part of our journey. Having a modern and friendly environment for our workforce is at the heart of the company; we encourage all staff to be ambitious, and we have a strong learning and development ethos together with a wellbeing programme to support our employees\’ lifestyles.
We believe in a work environment that is both inclusive and diverse, where people can be themselves. Collaboration is actively encouraged because to us, every idea is valuable.
You can expect a varied benefits package on joining us, alongside an excellent salary and working conditions.
How to apply
Please visit https://www.axminstertools.com/careers to apply directly for this position.
Alternatively, please contact the HR department: 0800 1076937
Closing date for this vacancy: Friday 27th June 2025.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
-
Industries
Retail
Referrals increase your chances of interviewing at Axminster Tools by 2x
Sign in to set job alerts for “Customer Support Advisor” roles.
Work Experience Customer Advisor – Bridport Library
Bridport, England, United Kingdom 3 months ago
Sherborne, England, United Kingdom 6 days ago
Work Experience Customer Advisor – Dorchester Library
Dorchester, England, United Kingdom 3 months ago
East Devon, England, United Kingdom 4 weeks ago
Taunton, England, United Kingdom 1 month ago
Churchill, England, United Kingdom 6 days ago
Poole, England, United Kingdom 2 weeks ago
Exeter, England, United Kingdom 6 days ago
Tiverton, England, United Kingdom 3 hours ago
Customer Service Advisor – Inclusion Advice Line
Exeter, England, United Kingdom 2 hours ago
Exeter, England, United Kingdom 2 days ago
Seaton, England, United Kingdom 3 days ago
Exeter, England, United Kingdom 3 weeks ago
Clyst St Mary, England, United Kingdom 1 week ago
Exeter, England, United Kingdom 1 month ago
Exeter, England, United Kingdom 23 hours ago
Exeter, England, United Kingdom 4 days ago
Dorchester, England, United Kingdom 2 weeks ago
Dorchester, England, United Kingdom 2 weeks ago
Exeter, England, United Kingdom 1 week ago
Exeter, England, United Kingdom 6 days ago
Dorchester, England, United Kingdom 6 days ago
Service Advisor – Flow Cadillac of Wilmington
Wilmington, England, United Kingdom 1 month ago
Bridgwater, England, United Kingdom 3 days ago
Exeter, England, United Kingdom 6 days ago
Exeter, England, United Kingdom 1 week ago
Bridport, England, United Kingdom 2 weeks ago
Ottery St Mary, England, United Kingdom 2 weeks ago
Exeter, England, United Kingdom 31 minutes ago
Weymouth, England, United Kingdom 5 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Customer Support Advisor employer: Axminster Tools
Contact Detail:
Axminster Tools Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Familiarise yourself with Axminster Tools' product range and customer service values. Understanding their offerings will help you engage more effectively with customers and demonstrate your passion for craftsmanship during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries through various channels like phone, email, and social media. Being articulate and confident will set you apart as a candidate who can provide premium customer service.
✨Tip Number 3
Showcase your ability to multitask and prioritise by preparing examples from your past experiences. This will highlight your organisational skills and readiness to thrive in a fast-paced environment, which is crucial for the role.
✨Tip Number 4
Research common customer service scenarios related to retail and think about how you would handle them. This preparation will help you answer situational questions confidently and demonstrate your problem-solving abilities.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Support Advisor position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service or related fields. Emphasise skills such as communication, organisation, and the ability to handle multiple tasks, which are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Axminster Tools' values. Mention specific examples from your past experiences that demonstrate your ability to provide excellent customer support.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Axminster Tools
✨Know the Company
Before your interview, take some time to research Axminster Tools. Understand their products, values, and customer service philosophy. This will help you tailor your answers and show genuine interest in the company.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer queries or complaints. Highlight your ability to remain calm under pressure and how you prioritise customer satisfaction.
✨Show Enthusiasm for Woodworking
Since the role involves supporting customers with woodworking projects, express your passion for craftsmanship. If you have any personal experiences or interests related to tools and machinery, be sure to share them.
✨Practice Communication Skills
As a Customer Support Advisor, clear communication is key. Practice articulating your thoughts concisely and confidently. You might even want to do a mock interview with a friend to refine your verbal and written communication skills.