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For Companies At a Glance
- Tasks: Support customers and solve their issues while collaborating with the tech team.
- Company: Join Axle Energy, a pioneering company in the decarbonised energy sector.
- Benefits: Competitive salary, hybrid work, and bi-annual team retreats.
- Why this job: Make a real impact in the transition to a low-carbon world.
- Qualifications: Organised, empathetic, and curious individuals are encouraged to apply.
- Other info: Diverse candidates are especially welcome; don't hesitate to reach out!
The predicted salary is between 10 - 16 £ per hour.
About us
At Axle Energy, we’re building the infrastructure that will underpin the decarbonised energy system. Our software moves energy usage to times when electricity is cheap and green, by controlling vehicle charging, heating systems, and home batteries. We control hundreds of thousands of energy assets. We’re building in a legacy industry and moving gigawatt-hours of electrons in the real world, but we operate at lightning speed, and we’re growing the team to meet customer demand. We’re proud to be supported by world-leading investors, including Accel.
About the role
We’re looking for a personable and proactive customer support champion to help our users get the most out of Axle Energy’s products. This is a 3 month part‑time contract role - perfect for someone that is ready to jump in and make an immediate impact.
What you will be doing
- Act as the owner for complex or high‑priority customer cases.
- Collaborate closely with tech team to analyse and solve painpoints.
- Maintain and expand internal technical playbooks and knowledge resources.
- Identify recurring customer issues and bring insights to improve the product.
You might be a good fit if you’re:
- Organized: you can stay on top of a to do list and constantly re‑prioritize to make sure the most important stuff gets done.
- Empathetic: you care about other people’s problems, and you feel the pain when things don’t work as they should.
- Curious: you’re willing to dig in when things don’t work as they should, and keep an open mind when trying to debug issues.
Benefits
- A competitive salary & the opportunity to directly shape the future of energy markets and accelerate the transition to a low‑carbon world.
- We aim to keep pay equitable across the company, with a 1:1 median ratio between founder and team compensation.
- Bi‑annual retreats to strengthen team connection & shared purpose.
- Hybrid working - We have a dog‑friendly office in Shoreditch. To maximize collaboration, we ask that you spend 1‑2 days a week in the office.
- We are extremely keen to build a diverse company, and we’re particularly eager to hear from candidates who don’t fit the traditional role stereotypes. If you’re motivated by our mission, please do reach out, even if you feel you might not ‘check all the boxes’.
Interview process
- Initial interview
- Take‑home exercise
- Final interview (in‑person)
- Offer, references, and welcome to the team!
Customer Support (part-time) employer: Axle Energy
Contact Detail:
Axle Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support (part-time)
✨Tip Number 1
Get to know Axle Energy and their mission! Research their products and values so you can show genuine interest during your interview. We want to see that you’re not just looking for any job, but that you’re excited about being part of the energy transition.
✨Tip Number 2
Practice your customer support scenarios! Think about how you would handle complex customer cases or recurring issues. We love seeing candidates who can demonstrate empathy and problem-solving skills, so be ready to share examples from your past experiences.
✨Tip Number 3
Show off your organisational skills! During the interview, talk about how you prioritise tasks and manage your time effectively. We’re looking for someone who can juggle multiple responsibilities while keeping a cool head under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the team at Axle Energy and making an impact in the decarbonised energy system.
We think you need these skills to ace Customer Support (part-time)
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and relatable. Remember, we’re looking for someone personable, so show us why you’d be a great fit for our team.
Tailor Your Application: Make sure to tailor your application to the role at Axle Energy. Highlight your customer support experience and how it aligns with our mission. We love seeing candidates who understand what we do and can connect their skills to our goals.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to highlight your key achievements and skills relevant to the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Axle Energy
✨Know the Company Inside Out
Before your interview, take some time to really understand what Axle Energy is all about. Familiarise yourself with their mission, products, and the impact they’re making in the energy sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Empathy
As a customer support champion, empathy is key. Prepare examples from your past experiences where you’ve successfully resolved customer issues by understanding their perspective. This will demonstrate that you can connect with users and care about their problems, which is exactly what they’re looking for.
✨Be Ready to Discuss Problem-Solving
Since the role involves collaborating with the tech team to solve pain points, think of specific instances where you’ve tackled complex issues. Be ready to discuss your thought process and how you approached debugging or resolving these challenges. This will highlight your curiosity and proactive nature.
✨Prepare Questions That Matter
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can contribute to the team and grow within the company.