At a Glance
- Tasks: Support customers and solve their issues while collaborating with the tech team.
- Company: Join Axle Energy, a leader in the decarbonised energy sector.
- Benefits: Competitive salary, hybrid working, and bi-annual team retreats.
- Other info: Diverse candidates are welcome; don't hesitate to reach out!
- Why this job: Make a real impact in the transition to a low-carbon world.
- Qualifications: Organised, empathetic, and curious individuals are encouraged to apply.
The predicted salary is between 11.7 - 14.3 £ per hour.
About us
At Axle Energy, we're building the infrastructure that will underpin the decarbonised energy system.
Our software moves energy usage to times when electricity is cheap and green, by controlling vehicle charging, heating systems, and home batteries.
We control hundreds of thousands of energy assets.
We're building in a legacy industry and moving gigawatt-hours of electrons in the real world, but we operate at lightning speed, and we're growing the team to meet customer demand.
We're proud to be supported by world-leading investors, including Accel and Energize Capital.
Read more about what we're building here.
About the role
We're looking for a personable and proactive customer support champion to help our users get the most out of Axle Energy's products.
This is a 6 month part-time contract role - perfect for someone that is ready to jump in and make an immediate impact.
What you will be doing
Act as the owner for complex or high-priority customer cases.
Collaborate closely with tech team to analyse and solve painpoints.
Maintain and expand internal technical playbooks and knowledge resources.
Identify recurring customer issues and bring insights to improve the product.
You might be a good fit if you're
Organized: you can stay on top of a to-do list and constantly re-prioritize to make sure the most important stuff gets done.
Empathetic: you care about other people's problems, and you feel the pain when things don't work as they should.
Curious: you're willing to dig in when things don't work as they should, and keep an open mind when trying to debug issues.
Benefits
- A competitive salary & the opportunity to directly shape the future of energy markets and accelerate the transition to a low-carbon world.
- Bi-annual retreats to strengthen team connection & shared purpose.
- Hybrid working - We have a dog-friendly office in Farringdon. To maximize collaboration, we ask that you spend 1-2 days a week in the office.
- We are extremely keen to build a diverse company, and we're particularly eager to hear from candidates who don't fit the traditional role stereotypes.
- If you're motivated by our mission, please do reach out, even if you feel you might not 'check all the boxes'.
- Interview process
- Initial interview
- Take-home exercise
- Final interview (in-person)
• Offer, references, and welcome to the team!
Customer Support (part-time) in London employer: Axle Careers
At Axle Energy, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our team enjoys competitive compensation, including meaningful equity opportunities, and benefits such as enhanced parental leave and bi-annual retreats to strengthen connections. Located in Farringdon, our dog-friendly office promotes a hybrid working environment, allowing employees to thrive while contributing to the vital mission of transforming energy markets for a sustainable future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support (part-time) in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Axle Careers and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Axle Careers and let us see your personality shine through!
We think you need these skills to ace Customer Support (part-time) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Axle Careers.
Get Familiar with Our Brand:Before applying, take some time to learn about Axle Careers and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Axle Careers
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Axle Careers.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Axle Careers will surely appreciate.
