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- Tasks: Lead the strategy for acquiring new supporters through digital and face-to-face channels.
- Company: Join Concern Worldwide, a humanitarian organisation making a real difference globally.
- Benefits: Enjoy 25 days annual leave, flexible hours, and enhanced parental leave pay.
- Why this job: Make an impact by driving sustainable growth in supporter numbers and income.
- Qualifications: Experience in supporter acquisition and strong project management skills required.
- Other info: Work in a hybrid model with opportunities for career development.
The predicted salary is between 46600 - 58200 £ per year.
Concern Worldwide (UK) is looking for a Supporter Acquisition Manager to join the team on a full time, permanent basis.
We are an international humanitarian organisation that strives for a world free from poverty, fear and oppression. We deliver lifesaving and life-changing interventions to the world's poorest and most vulnerable people. From rapid emergency response to innovative development programming, we go to the hardest to reach places to make sure that no-one is left behind. With almost 4,500 staff of more than 50 nationalities, Concern operates in 25 of the world's poorest countries, helping people to achieve major and long-lasting improvements in their lives.
Benefits
- 25 days annual leave, pro-rated for part-time employees.
- Office closure between Christmas Day and New Years Day
- Flexible hours and hybrid working
- Annual leave purchase scheme
- Enhanced parental leave pay
- Stakeholder pension
- Season ticket loan
- Cycle scheme
- Life assurance
- Access to Employee Assistance Programme (EAP)
About The Role
The Supporter Acquisition Manager leads the strategy and delivery of our acquisition programme, with a focus on digital and face-to-face recruitment. This critical position focuses on driving growth and recruiting new supporters, developing and leading the team to deliver campaigns that bring new supporters on board and deliver long term value, with a key emphasis on expanding the digital acquisition stream and delivering on our hybrid model of face-to-face acquisition. The ideal candidate will bring both digital acquisition experience as well as face-to-face experience, and a strong understanding of how to engage with diverse audiences. This role is critical to driving sustainable growth in supporter numbers and unrestricted income.
The role will work predominantly across face-to-face and digital channels, guiding strategies, creative development, performance analysis, and budget management. This role works closely with the Supporter Development and Legacies Manager to ensure the holistic approach to supporter acquisition and development, attracting donors to fuel sustainable long-term income.
Essential About You:
- Proven track record of success in supporter or customer acquisition, with experience managing and forecasting large budgets.
- Demonstrable experience of writing, developing and implementing supporter acquisition strategies with evidence of improvements in long-term value.
- Strong knowledge of digital and direct marketing strategies, including campaign planning, delivery, and evaluation.
- Track record of delivering results against ambitious supporter recruitment and income targets.
- Confident in forecasting, performance analysis, and data-driven decision-making.
- Experience managing external agencies and suppliers.
- Excellent project management and organisational skills.
- Strong communication and relationship-building skills with internal and external stakeholders.
- Familiarity with CRM systems and marketing automation tools.
- Understanding of GDPR and data protection in a fundraising context.
Desirable
- Experience working within the charity or non-profit sector.
- Knowledge of supporter journeys and donor engagement best practice.
- Experience in testing and optimising acquisition channels for improved ROI.
- Experience of acquisition channel modelling and forecasting for return on investment.
How To Apply
To apply for this post, please upload your CV and cover letter explaining how you meet the essential and desirable criteria for the position by 1st February 2026. Interviews scheduled to take place 10th and 11th February 2026. Your cover letter will be scored against each of the listed requirements listed in the job description. To give yourself the best chance of being shortlisted, please copy each criterion into your cover letter and explain under each one how your experience, skills, or achievements demonstrate your suitability. Use clear and specific examples to support your statements.
Concern will shortlist only those candidates who clearly demonstrate that they meet all essential criteria. If a high number of applicants meet the minimum requirements, we will assess and score candidates against the desirable criteria to determine who will be invited to interview. It is therefore important that your application provides detailed evidence of how you meet the role requirements. All candidates who are short-listed for an interview will be notified via email. Candidates must be legally entitled to work in the UK at the time of application.
Conditions Of Appointment
Pay band: GB7
Location: London (Hybrid)
Salary: £49,613 - £55,125, based on full time hours (35 hours per week)
New employees typically start at the beginning of their pay band. The successful post holder will be required to complete a criminal records self-declaration form and a Basic DBS check. Having a criminal record will not necessarily debar you from working with Concern Worldwide. This will depend on the nature of the position, together with the circumstances and background of your offences.
Supporter Acquisition Manager in London employer: AXITEN
Contact Detail:
AXITEN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Acquisition Manager in London
✨Tip Number 1
Get to know the organisation inside out! Research Concern Worldwide's mission, values, and recent campaigns. This will help you tailor your approach during interviews and show that you're genuinely interested in their work.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Supporter Acquisition Manager role. Personal connections can make a big difference!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences align with the job description. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Supporter Acquisition Manager in London
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customise your cover letter for the Supporter Acquisition Manager role. Use the job description as a guide and address each essential and desirable criterion directly, showcasing how your experience aligns with what we're looking for.
Showcase Your Achievements: When discussing your experience, don’t just list your duties. Highlight specific achievements that demonstrate your success in supporter acquisition and digital marketing. Numbers and results speak volumes, so include them where possible!
Be Clear and Concise: Keep your writing clear and to the point. Avoid jargon unless it’s relevant to the role. We want to see your personality shine through, but clarity is key to making a strong impression.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure your CV and cover letter reach us directly. Plus, it helps us keep track of all applications efficiently.
How to prepare for a job interview at AXITEN
✨Know Your Stuff
Before the interview, dive deep into Concern Worldwide's mission and values. Understand their approach to supporter acquisition and how your experience aligns with their goals. This will show that you're genuinely interested and can contribute meaningfully.
✨Showcase Your Successes
Prepare specific examples of your past achievements in supporter or customer acquisition. Use metrics to highlight your success, like percentage increases in supporter numbers or income targets met. This will demonstrate your capability and results-driven mindset.
✨Master the Digital Landscape
Since the role focuses on digital recruitment, brush up on your knowledge of digital marketing strategies. Be ready to discuss your experience with CRM systems and marketing automation tools, as well as any campaigns you've led that successfully engaged diverse audiences.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about their current challenges in supporter acquisition or how they measure success. This not only shows your interest but also helps you gauge if the role is the right fit for you.
