At a Glance
- Tasks: Assist in scheduling and managing repair appointments for residents and contractors.
- Company: Join Axis CLC, a leading property maintenance partner with over 110 years of experience.
- Benefits: Earn £8 per hour, enjoy 23 days holiday, and access perks like discounts and development opportunities.
- Other info: Gain a Level 3 Business Administration qualification while working towards a long-term career.
- Why this job: Kickstart your career with hands-on experience in a supportive, fast-paced environment.
- Qualifications: GCSEs in Maths and English (4 & above) and a positive attitude.
The predicted salary is between 16640 - 16640 € per year.
Axis CLC is a national property maintenance and compliance partner, backed by over 110 years of combined experience. We employ more than 2,500 people and support over 400 clients across the UK, delivering essential repairs, refurbishment and building safety services that keep homes and public buildings operating at their best. Each year we complete over 400,000 repairs, helping to keep tenants safe, properties performing and owners fully compliant.
We are looking for a highly organised and motivated Apprentice Scheduler to join our team. This is an excellent opportunity for someone at the start of their career to gain hands‑on experience while supporting the delivery of a high-quality repair and maintenance service within the social housing sector. Working in a fast‑paced office environment, you will assist with planning and allocating repair, maintenance, and compliance appointments, liaising with residents, operatives, contractors, supervisors, team leaders, and managers to ensure all works are scheduled, monitored, and completed within agreed timescales and service standards, helping to deliver an outstanding customer experience.
This role provides a strong introduction to scheduling and coordination, where organisation, communication, and problem‑solving skills are key, and full training and support will be provided. The position is offered as a two‑year fixed‑term contract, during which successful applicants will work towards the Level 3 Business Administration standard, gaining a nationally recognised qualification alongside practical, on‑the‑job experience and building a solid foundation for a long‑term career within the organisation.
What You’ll Deliver
- Plan, arrange, and manage appointments for residents with trade operatives and subcontractors in a timely, efficient, and cost‑effective manner.
- Allocate, monitor, and update all work orders using the company’s job management and scheduling systems (e.g., FLS/Dynamics), ensuring workloads are balanced and productivity maximised.
- Work collaboratively with supervisors, operatives, and subcontractors to coordinate daily workloads, optimise routes, and ensure resources are utilised effectively.
- Deliver excellent customer service, handling all queries and requests with professionalism, empathy, and efficiency.
- Accurately log, update, and maintain all job information within the company’s systems and planning tools, ensuring data integrity, all recorded times are correctly allocated for cost purposes (i.e. time sheets).
- Record job completions, materials ordered, and operative notes in a clear and timely manner.
- Maintain logs and monitor variation requests.
- Produce performance updates as required to support operational efficiency and management oversight.
- Monitor and manage Work in Progress (WIP) for repair and maintenance tasks, ensuring jobs are tracked, completed on schedule, meet quality standards, while driving timely resolution.
- Ensure operatives correctly use and update PDAs and other digital tools to maintain accurate job tracking and reporting.
- Prepare and distribute work orders for non‑digital operatives at the end of each working day.
- Liaise with staff across departments to share updates and resolve scheduling issues efficiently.
- Follow all company policies, procedures, and work instructions, including those related to sustainability, health and safety, and environmental compliance.
- Provide information and updates to line managers as required, ensuring transparency and accountability.
- Support other schedulers and provide cover during absences to maintain continuity of service delivery.
About You
- GCSE 4 & above (A-C) in Maths & English or equivalent
- Good communication
- Presentable
- Positive attitude to work
- Attention to detail
What We Offer
- Salary of £8 per hour plus benefits including: Pension scheme and life assurance
- Travel Expense Coverage: Enabling all apprentices to travel to/from college and/or apprentice/work‑related events.
- 23 days’ holiday + bank holidays
- Access to Perkbox (discounts, perks & wellbeing offers)
- 1 paid volunteer day
- Access to Learning and development opportunities: These include financial wellbeing, technical skills and coaching.
Why Axis CLC?
Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You’ll be joining a team that values reliability, quality and social impact, offering long‑term stability, meaningful work and genuine opportunities to grow and progress in your career.
Our Commitment to Inclusion
Many faces, one Axis CLC. We value diversity and are proud to be an equal‑opportunity employer. If you need any adjustments during the hiring process, please let us know.
Trainee Scheduler employer: Axis
Axis CLC is an exceptional employer that offers a supportive and dynamic work environment for Trainee Schedulers. With a commitment to employee growth, you will receive comprehensive training while working towards a nationally recognised qualification, all within a company that values reliability and social impact. Enjoy competitive benefits, including a pension scheme, travel expense coverage, and access to learning opportunities, as you contribute to meaningful work that keeps communities safe and compliant.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Scheduler
✨Tip Number 1
Get to know the company! Research Axis CLC and understand their values, services, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Trainee Scheduler, you'll need to liaise with various people. Try role-playing scenarios with friends or family to boost your confidence in handling queries and requests professionally.
✨Tip Number 3
Be proactive! If you see an opportunity to improve scheduling processes or customer service, don’t hesitate to share your ideas. Showing initiative can set you apart from other candidates and demonstrate your commitment to excellence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and ready to embrace the digital tools we use in scheduling and job management.
We think you need these skills to ace Trainee Scheduler
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Trainee Scheduler role. Highlight any relevant experience or skills that match the job description, like organisation and communication skills. We want to see how you can contribute to our team!
Show Your Enthusiasm:Let your passion for the role shine through in your application. Mention why you're excited about working in property maintenance and how you can help deliver excellent customer service. We love seeing candidates who are genuinely interested in what we do!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and potential.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Axis CLC!
How to prepare for a job interview at Axis
✨Know the Company Inside Out
Before your interview, take some time to research Axis CLC. Understand their services, values, and the role they play in property maintenance. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Organisational Skills
As a Trainee Scheduler, organisation is key. Be prepared to discuss any past experiences where you've had to manage multiple tasks or appointments. Use specific examples to demonstrate how you prioritised and kept everything on track.
✨Practice Your Communication Skills
Since you'll be liaising with various stakeholders, practice clear and concise communication. You might want to role-play common scenarios, like handling a scheduling conflict or addressing a resident's query, to showcase your problem-solving abilities.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like for a Trainee Scheduler. This shows you're engaged and eager to learn more about the role.
