At a Glance
- Tasks: Support residents during refurbishment works and ensure clear communication throughout the process.
- Company: Join a leading maintenance provider with a strong commitment to community support.
- Benefits: Competitive salary, car allowance, bonus scheme, pension, and 25 days holiday.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real difference in residents' lives while working on impactful projects.
- Qualifications: Experience as a Resident Liaison Officer and strong interpersonal skills required.
The predicted salary is between 25000 - 27000 € per year.
CLC, part of Axis CLC, is a national maintenance and refurbishment provider with over 1,000 employees and 13 UK offices. We support clients across the healthcare, defence, leisure, heritage, commercial and education sectors, delivering essential building services. As part of the Axis CLC group, backed by over 110 years of combined experience across the organisation, we offer responsive repairs, planned maintenance, compliance, decarbonisation and refurbishment solutions nationwide. CLC is delivering a long‑term programme of kitchens and bathroom replacement works on behalf of Freebridge Community Housing, working across occupied residential properties.
We’re looking for an experienced Resident Liaison Officer (RLO) to support residents and site teams throughout the programme. This role is critical in ensuring clear communication, managing expectations and supporting residents, particularly those who may be vulnerable, throughout the works.
What You’ll Be Doing
- Acting as the primary point of contact for residents during planned refurbishment works
- Arranging and attending resident consultation meetings, pre‑start visits and ongoing drop‑ins
- Providing clear, timely and empathetic updates on works, programmes and access requirements
- Supporting vulnerable residents, including those living with dementia, ensuring their needs are understood and accommodated
- Managing and resolving resident concerns and complaints professionally and sensitively
- Liaising closely with site managers, operatives and client representatives to minimise disruption
- Maintaining accurate records of resident interactions, feedback and actions
- Supporting smooth delivery of works by ensuring resident communication aligns with site activity
This role requires strong interpersonal skills, empathy and the ability to manage challenging situations calmly and professionally.
About You
- Previous experience as a Resident Liaison Officer within social housing or construction
- Experience supporting planned works, particularly kitchens and bathrooms, or refurbishment programmes
- A strong, empathetic approach when working with residents, including vulnerable individuals
- Awareness of dementia‑related challenges and experience supporting residents with additional needs
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- A proactive, solution‑focused mindset
- A full UK driving licence (essential)
What We Offer
- £25-27K depending on experience
- Car allowance
- Bonus scheme (eligible after 1 year’s service)
- Pension scheme and life assurance
- 25 days’ holiday + bank holidays
- Perkbox (discounts, perks)
Resident Liaison Officer in Suffolk employer: Axis
At CLC, part of Axis CLC, we pride ourselves on being an excellent employer that values our employees and their contributions. With a strong focus on employee growth and development, we offer comprehensive benefits including a competitive salary, car allowance, and a bonus scheme, alongside a supportive work culture that prioritises clear communication and empathy, especially in roles like the Resident Liaison Officer. Our commitment to making a positive impact in the communities we serve, particularly through our work with vulnerable residents, makes this an incredibly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Suffolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and construction sectors. Attend local events or online webinars where you can meet people who might know about job openings. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by practising common questions related to resident liaison roles. Think about scenarios where you've had to manage resident concerns or support vulnerable individuals. We want you to shine when it comes to showcasing your empathy and communication skills!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for openings at CLC and Axis CLC. Tailor your approach to show how your experience fits their mission of supporting residents during refurbishment works.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Share a brief reflection on the conversation and reiterate your enthusiasm for the role. We’re rooting for you to land that Resident Liaison Officer position!
We think you need these skills to ace Resident Liaison Officer in Suffolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your experience in social housing or construction, and don’t forget to showcase your interpersonal skills and empathy – they’re key for this position!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting residents, especially those who are vulnerable. Share specific examples of how you've managed similar situations in the past.
Showcase Your Communication Skills:Since communication is crucial for this role, make sure your application reflects your ability to convey information clearly and empathetically. Use straightforward language and keep it professional yet friendly.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Axis
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the specific challenges faced in social housing and refurbishment projects, especially when it comes to supporting vulnerable residents. This knowledge will help you demonstrate your expertise and show that you're the right fit for the role.
✨Showcase Your Empathy
Since this role requires a strong empathetic approach, be prepared to share examples from your past experiences where you've successfully supported residents, particularly those with additional needs. Highlight how you managed challenging situations calmly and professionally, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle resident concerns. Think of specific instances where you resolved complaints or communicated effectively during refurbishment works. Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, the types of projects you'll be working on, or how they support their staff in managing resident interactions. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
