At a Glance
- Tasks: Lead global claims performance reporting and transform data into actionable insights.
- Company: Join AXIS Capital, a trusted leader in specialty insurance and reinsurance.
- Benefits: Enjoy a hybrid work environment, competitive salary, and a supportive culture.
- Other info: Collaborative culture with opportunities for growth and development.
- Why this job: Make a real impact in a dynamic team while developing your analytical skills.
- Qualifications: Experience in Lloyd’s market and strong analytical skills required.
The predicted salary is between 58500 - 71500 £ per year.
This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry. At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work. All qualified applicants will receive consideration for employment without regard to any protected characteristic, including age, color, disability, ethnicity, gender identity, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any basis prohibited by the laws that govern its operations.
Global Markets Claims Performance Lead – Claims Shared Services Specific Responsibilities Include:
- Global Markets Performance Reporting & Strategy
- Lead the design and execution of Global Markets Claims MI & reporting aligned to enterprise standards and governance frameworks.
- Develop and prioritise reporting strategies that transform raw claims data into actionable intelligence for Global Markets Claims leadership.
- Align Global Markets reporting outputs with enterprise MI frameworks, ensuring consistency while meeting market-specific needs.
- Support the Global Head of MI in delivering a unified global claims performance narrative.
- Executive Influence and Decision Support (Global Markets Focus)
- Translate complex London Market claims datasets into concise, decision-ready insights for senior Global Markets stakeholders.
- Provide forward-looking analysis including claims trends, thematic insights and emerging risk indicators.
- Deliver performance commentary aligned to portfolio management, underwriting cycles and reserving insights.
- Support senior leadership forums with Global Markets-specific insights and performance narratives.
- London Market & Regulatory Reporting Excellence
- Own delivery of Global Markets claims reporting aligned to Lloyd’s Claims Management Principles and market data requirements.
- Ensure accurate, timely and controlled reporting across Lloyd’s and London Market platforms (including CRS, Insights Hub, ECF2, IMR, IRIS, DOCOsoft and related systems).
- Deliver regulatory and market reporting including: Lloyd’s data calls and performance returns, market benchmarking and peer analysis, compliance and audit-related reporting outputs.
- Partner with Compliance and QA functions in London and across the Enterprise to ensure adherence to regulatory expectations and audit readiness.
- Support remediation and continuous improvement of market-facing reporting outputs and data quality issues.
- Governance, Data Quality and Control
- Apply enterprise MI governance standards across Global Markets reporting.
- Ensure KPI definitions, data consistency and version control align with global frameworks.
- Establish robust oversight of data quality, with clear ownership and escalation paths.
- Work closely with Data & Analytics to improve data mapping, structure and usability across Global Markets claims datasets.
- Performance Insight, Analysis and Continuous Improvement
- Develop and maintain KPI frameworks specific to Global Markets Claims performance.
- Conduct deep-dive analysis into claims trends, large losses and portfolio segments to identify root causes and improvement opportunities.
- Integrate claims data with underwriting and portfolio metrics to support cycle management and strategic decision-making.
- Drive continuous improvement initiatives to enhance operational efficiency and reporting effectiveness.
- Transformation and Reporting Innovation
- Partner with Data & Analytics to enhance reporting capabilities, automation and visualization.
- Leverage Power BI and other tools to deliver intuitive, user-centric dashboards and insights.
- Support ongoing data transformation initiatives impacting Global Markets claims reporting.
- Ensure reporting solutions are scalable, sustainable and aligned to enterprise architecture.
- Stakeholder Collaboration and Capability Development
- Collaborate cross-functionally with Claims, Compliance, Legal, Actuarial and Operations teams.
- Act as a key interface between Global Markets Claims and enterprise MI & Insights.
- Design and deliver training and communication to improve stakeholder understanding and use of MI outputs.
- Support Claims Shared Services initiatives to enhance service delivery and reporting maturity.
Key Global Markets Reporting Responsibilities:
- Global Markets claims performance MI & Insights (weekly, monthly and quarterly).
- Lloyd’s and London Market reporting (CRS, Insights as required Hub, market data submissions).
- Large loss, complex claim and event-driven reporting.
- Portfolio and cycle management insights for Global Markets Claims.
- Regulatory returns, compliance reporting and audit support.
- Operational performance, QA and compliance metrics (in alignment with London leadership).
- Data quality, control and remediation reporting.
- Contribution to enterprise claims MI outputs where Global Markets data is required.
- Global Markets DCA MI & Insights (weekly, monthly, and quarterly).
Skills:
- Proven experience within a Lloyd’s / London Market insurer, with strong specialty claims exposure.
- Deep understanding of London Market systems and processes (CRS, Insights Hub, ECF2, IMR, IRIS, DOCOsoft, etc.).
- Strong knowledge of Lloyd’s Claims Management Principles, reporting standards and regulatory expectations.
- Advanced experience with business analytics and visualization tools (Power BI, Excel, etc.).
- Exceptional analytical capability with experience handling complex, multi-source datasets.
- Demonstrated ability to create and deliver actionable management insights.
- Experience integrating claims data with underwriting, actuarial and portfolio metrics.
- Strong stakeholder management and communication skills, including senior leadership engagement.
- Experience operating in a matrixed, global environment with dual reporting lines.
- Ability to influence, challenge and support decision-making through data-driven insights.
- Strong problem-solving, organizational and prioritisation skills.
Additional Information:
- Ability to work in a hybrid environment (2-3 days in office).
- Some travel may be required.
Locations: London, Dublin. This posting is for an existing vacancy.
Global Markets Performance Lead, Claims Shared Services in London employer: Axis
Axis CLC is an exceptional employer that offers apprentices the chance to gain hands-on experience in the construction industry while working alongside skilled professionals. With a strong commitment to employee growth, comprehensive training, and a supportive work culture, apprentices can look forward to meaningful career development opportunities. Additionally, the company provides attractive benefits such as travel expense coverage, a pension scheme, and access to various learning resources, making it a rewarding place to start your career.
StudySmarter Expert Advice🤫
We think this is how you could land Global Markets Performance Lead, Claims Shared Services in London
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Axis). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Axis. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Global Markets Performance Lead, Claims Shared Services in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Axis.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Axis. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Axis
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Axis to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Axis, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Axis's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
