EUC Onsite Support Specialist in London

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry. At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves.

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.

We are looking for a highly skilled, customer-focused onsite IT Support professional to join our team as a EUC Onsite Support Specialist. In this role, you will deliver exceptional technical support services to our internal users, located at our London branch office, while also providing support to our global remote colleagues located across the globe. As a key member of the End User Computing team, you will be responsible for resolving technical issues, ensuring a seamless user experience, and driving continuous improvement in IT support processes. This position reports to the Global EUC Lead, operating with a dotted line relationship into the existing London EUC Lead, who will be more involved in terms of day-to-day activities. The ideal candidate will bring a strong technical background, outstanding communication skills, and a proactive, solution-oriented approach to problem-solving.

What will you do in this role?

• Provide 1st/2nd line end‐user support across hardware, software, and peripherals.
• Resolve incidents and service requests via ticketing system, phone, email, and in person.
• Deploy, configure, and support laptops, desktops, mobile devices, printers, and AV systems.
• Support Windows, macOS, Microsoft 365, and enterprise applications.
• Manage user onboarding/offboarding, including account setup and hardware provisioning.
• Maintain accurate asset records and supporting documentation.
• Collaborate with IT teams on escalations, projects, and technology refreshes.
• Ensure compliance with IT security, policy, and asset management standards.
• Occasional travel to global offices may be required.

About You:

We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experiences we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals.

What you need to have:

• 2-3 years of experience in IT support or EUC technician roles.
• Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and basic networking.
• Experience with remote support tools and ticketing systems (e.g., TeamViewer, ServiceNow).
• Familiarity with mobile device management (MDM) platforms (e.g. InTune, Entra, AAD).
• Excellent communication and customer service skills.
• Experience in a corporate/enterprise environment.
• Ability to work independently and prioritise tasks effectively.
• IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are a plus.

What we prefer you to have:

• Knowledge of ITIL practices and service management.
• Exposure to video conferencing technologies and their day-to-day support requirements i.e. Cisco WebEx, Microsoft Teams, Zoom.
• Experience supporting VIP/C‐Suite Executive Level Staff – CEO, Executive Assistants etc.
• Experience supporting Mac OS platforms.
• Passion for technology and continuous learning.

Role Factors:

In this role, you will typically be required to:

• Attend our London office at 52, Lime Street, EC3M 7AF – a minimum of 4 days a week.
• Work between the hours of 9am and 5pm.
• Be able to lift 30 lbs.
• Be willing to travel nationally and internationally depending on requirements (valid passport) [once/twice per year].
• Work physically from an office 5 days per week (with occasional opportunities to work remotely).
• Occasional "Out of Hours" / Weekend work, to support critical infrastructure changes.

What we offer:

You will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid annual leave, and much more.