At a Glance
- Tasks: Support customer service improvements and enhance the customer journey through data analysis.
- Company: Join Axis CLC, a trusted property services specialist with over 110 years of experience.
- Benefits: Earn £8 per hour, enjoy 25 days holiday, and access perks like discounts and wellbeing offers.
- Other info: Opportunities for career growth and a commitment to diversity and inclusion.
- Why this job: Gain hands-on experience while making a real difference in customer satisfaction.
- Qualifications: GCSEs in Maths and English (4 & above) and a positive attitude.
The predicted salary is between 16640 - 16640 £ per year.
Axis CLC is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant.
Becoming an apprentice at Axis CLC is an excellent opportunity to gain practical experience and training. You will work alongside experienced colleagues, whilst learning on the job. You will be expected to attend school/college once a week as part of your apprenticeship. Upon successful completion of your apprenticeship, you could be offered a permanent position.
The Customer Services Trainee role will be an advocate of Customer Services who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. This role will often act as an escalation point for complicated or ongoing customer problems. Through training, shadowing and personal development this role will become an expert in Axis’s services, enabling the sharing of knowledge with wider teams and colleagues.
What You’ll Deliver
- Service Improvement: Analyse data to identify opportunities for improvement, making recommendations for business change. Provide direction and support to new employees across the Customer Service functions, including providing feedback on performance and coaching for improvements.
- Customer Journey Improvement: Support with mapping the end-to-end customer journey, including making recommendations for change. Support with the review of business processes and procedures, making recommendations for change to enhance the customer experience and service efficiency. Ensure external factors are taken into consideration when making recommendations for improvements, and that these are mitigated wherever possible.
- Customer Insight: Support with analysis of customer data to enhance the business understanding of individual customer needs and vulnerabilities. Support with customer engagement initiatives, ensuring all customers have an opportunity to engage at all levels and via multiple channels.
- Customer Service Culture: Support culture change initiatives by always demonstrating the expected values and behaviours and promoting these to colleagues across the Customer Service function. Support with Customer Service quality assessments, recording positive behaviours and providing feedback on identified areas of improvement.
- Customer Satisfaction: Assess Customer Satisfaction levels using existing processes and supporting with the implementation of new processes where appropriate. Identify areas of customer dissatisfaction and become a direct point of contact for dissatisfied customers, demonstrating strong customer focus and negotiation skills to achieve a positive outcome. Support with coaching and development of Customer Service employees to effectively deal with dissatisfied or difficult customers.
About You
- GCSE 4 & above (A-C) in Maths & English or equivalent
- Good communication
- Presentable
- Positive attitude to work
- Attention to detail
What We Offer
- Salary of £8 per hour plus benefits including:
- Pension scheme and life assurance
- Travel Expense Coverage: Enabling all apprentices to travel to/from college and/or apprentice/work-related events.
- 25 days’ holiday + bank holidays
- Access to Perkbox (discounts, perks & wellbeing offers)
- 1 paid volunteer day
- Access to Learning and development opportunities: These include financial wellbeing, technical skills and coaching.
Why Axis CLC?
Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You’ll be joining a team that values reliability, quality and social impact, offering long‑term stability, meaningful work and genuine opportunities to grow and progress in your career.
Our Commitment to Inclusion
Many faces, one Axis CLC. We value diversity and are proud to be an equal‑opportunity employer. If you need any adjustments during the hiring process, please let us know.
Customer Service Advisor Apprentice in London employer: Axis
Axis CLC is an exceptional employer that prioritises employee growth and development, offering apprentices the chance to gain hands-on experience while working alongside seasoned professionals. With a strong commitment to inclusivity and a supportive work culture, employees benefit from comprehensive training, generous holiday allowances, and access to various learning opportunities, all within a stable and impactful organisation dedicated to delivering essential services across London and the Southeast.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor Apprentice in London
✨Tip Number 1
Get to know the company! Research Axis CLC and understand their values, services, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor Apprentice, you'll need to be clear and confident when speaking with customers. Try role-playing common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any open days or events hosted by Axis CLC. Building relationships can give you insider knowledge and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about landing the role. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Customer Service Advisor Apprentice in London
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the opportunity to learn and grow with us at Axis CLC.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples that demonstrate your communication skills and attention to detail, as these are key for a Customer Service Advisor.
Be Clear and Concise:Keep your writing clear and to the point. Avoid jargon and make sure your application is easy to read. We appreciate straightforward communication, so show us you can express your thoughts clearly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at Axis
✨Know the Company Inside Out
Before your interview, take some time to research Axis CLC. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor Apprentice, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully handled customer queries or complaints in the past.
✨Demonstrate a Positive Attitude
Employers love candidates who bring positivity to the team. During the interview, maintain a friendly demeanour and express enthusiasm for the opportunity. Share experiences where your positive attitude made a difference in a challenging situation.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the apprenticeship, team dynamics, and growth opportunities at Axis CLC. This shows that you're proactive and genuinely interested in how you can contribute to their success.
