Head of Claim Operations, QA & Compliance, Claims Shared Services, Global Markets Claims

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry. At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves.

About AXIS: This is your opportunity to join AXIS Capital – a leading provider of specialty insurance and global reinsurance. We give people and organizations the confidence to take necessary risks in the pursuit of their goals and ambitions. Our strength is grounded in our people and culture, which encourages collaboration, diversity, and entrepreneurialism.

Life at AXIS:

• Hybrid work model: We value work-life balance and offer flexibility to our employees through a hybrid work model.
• Diverse and inclusive environment: We celebrate diversity and strive to create an inclusive environment for all employees.
• Career growth opportunities: We are committed to your professional development and offer various opportunities for growth advancement.
• Social impact initiatives: We believe in making a difference and support various social and environmental causes.

AXIS is hiring a Head of Claim Operations, QA & Compliance for its Shared Services Global Claims team. This role shapes the operational landscape of Global Markets Claims and requires strong leadership capability, and a proven ability to build and develop high-performing operations and QA teams. The leader will oversee and continuously develop the Global Markets Claims Operations team while expanding and strengthening the compliance and audit function in a complex, evolving regulatory environment.

Key responsibilities of this role include:

• Leading the oversight of all claim’s operations, ensuring oversight of regulatory compliance and accurate data reporting.
• Ensuring adherence to Claims Lead Arrangements.
• Supporting the Head of Global Markets Claims driving transformation initiatives across technology, workflow, operating models, process improvement, management reporting, data analysis, and claims service.
• Developing and maintaining a modern operating environment that supports continuous improvement, automation, and innovation.
• Identifying areas for automation and innovation, opportunities to modernize the use of claim operating systems and technology.
• Optimising the end-to-end claims model from FNOL to settlement, standardise processes, triage models and referral frameworks.
• Supporting and managing regulatory relationships, audit readiness, and compliance across multiple jurisdictions.
• Monitoring market initiatives and best practice via LMA/IUA and Lloyd’s working groups.
• Overseeing and optimizing key operational areas such as intake, administration, financial transactions, and vendor management.
• Building capability through training, standard setting, and feedback loops.
• Collaborating with internal stakeholders and external partners.
• Supporting new initiatives, resource modeling, and project management aligned with business objectives and continuous improvement.
• Establishing skills pathways, clear development and succession plans.

About You: We encourage you to bring your own experience and expertise to the table. What you need to have:

• This position requires a results-driven leader who can deliver operational excellence, champion change, maintain high standards of quality and compliance.
• 10 or more years of Claims Operations, Quality Assurance & Compliance experience with a Lloyd’s Managing Agent, or Specialty insurance/reinsurance organization.
• Expertise in Specialty Claims Operations in the Lloyd’s/FCA/PRA/CBI regulatory environments.
• Excellent communication skills and demonstrated ability and experience supporting strategic initiatives impacting key stakeholders.
• Strong organizational, critical thinking, problem solving, analytical, and quantitative skills.