At a Glance
- Tasks: Support customer service improvements and enhance the customer journey through data analysis.
- Company: Axis CLC, a trusted property services specialist with over 110 years of experience.
- Benefits: Earn £8 per hour, enjoy 25 days holiday, and access perks like discounts and wellbeing offers.
- Other info: Join a diverse team with opportunities for growth and development.
- Why this job: Gain hands-on experience while making a real difference in customer satisfaction.
- Qualifications: GCSEs in Maths and English (4 & above) and a positive attitude.
The predicted salary is between 16640 - 16640 € per year.
Axis CLC is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant.
Becoming an apprentice at Axis CLC is an excellent opportunity to gain practical experience and training. You will work alongside experienced colleagues, whilst learning on the job. You will be expected to attend school/college once a week as part of your apprenticeship. Upon successful completion of your apprenticeship, you could be offered a permanent position.
The Customer Services Trainee role will be an advocate of Customer Services who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. This role will often act as an escalation point for complicated or ongoing customer problems. Through training, shadowing and personal development this role will become an expert in Axis’s services, enabling the sharing of knowledge with wider teams and colleagues.
What You’ll Deliver
- Service Improvement: Analyse data to identify opportunities for improvement, making recommendations for business change. Provide direction and support to new employees across the Customer Service functions, including providing feedback on performance and coaching for improvements.
- Customer Journey Improvement: Support with mapping the end-to-end customer journey, including making recommendations for change. Support with the review of business processes and procedures, making recommendations for change to enhance the customer experience and service efficiency. Ensure external factors are taken into consideration when making recommendations for improvements, and that these are mitigated wherever possible.
- Customer Insight: Support with analysis of customer data to enhance the business understanding of individual customer needs and vulnerabilities. Support with customer engagement initiatives, ensuring all customers have an opportunity to engage at all levels and via multiple channels.
- Customer Service Culture: Support culture change initiatives by always demonstrating the expected values and behaviours and promoting these to colleagues across the Customer Service function. Support with Customer Service quality assessments, recording positive behaviours and providing feedback on identified areas of improvement.
- Customer Satisfaction: Assess Customer Satisfaction levels using existing processes and supporting with the implementation of new processes where appropriate. Identify areas of customer dissatisfaction and become a direct point of contact for dissatisfied customers, demonstrating strong customer focus and negotiation skills to achieve a positive outcome. Support with coaching and development of Customer Service employees to effectively deal with dissatisfied or difficult customers.
About You
- GCSE 4 & above (A-C) in Maths & English or equivalent
- Good communication
- Presentable
- Positive attitude to work
- Attention to detail
What We Offer
- Salary of £8 per hour plus benefits including: Pension scheme and life assurance
- Travel Expense Coverage: Enabling all apprentices to travel to/from college and/or apprentice/work-related events.
- 25 days’ holiday + bank holidays
- Access to Perkbox (discounts, perks & wellbeing offers)
- 1 paid volunteer day
- Access to Learning and development opportunities: These include financial wellbeing, technical skills and coaching.
Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You’ll be joining a team that values reliability, quality and social impact, offering long‑term stability, meaningful work and genuine opportunities to grow and progress in your career.
Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal‑opportunity employer. If you need any adjustments during the hiring process, please let us know.
Customer Service Advisor Apprentice employer: Axis
Axis CLC is an exceptional employer that prioritises the growth and development of its employees, offering a supportive apprenticeship programme where you can gain hands-on experience while learning from seasoned professionals. With a strong commitment to employee wellbeing, including a competitive salary, generous holiday allowance, and access to various learning opportunities, Axis CLC fosters a collaborative work culture that values diversity and social impact, making it an ideal place for those seeking meaningful and rewarding careers in property services.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor Apprentice
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Axis CLC. Understand their services and values so you can show how you fit into their culture. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them. This will boost your confidence and help you articulate your thoughts clearly during the real deal.
✨Tip Number 3
Show off your soft skills! Customer service is all about communication and empathy. Be ready to share examples of how you've handled difficult situations or helped others in the past. This will demonstrate your ability to connect with customers.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to track your progress. Plus, you'll get all the latest updates on your application status!
We think you need these skills to ace Customer Service Advisor Apprentice
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about the opportunity to learn and grow with us at Axis CLC.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples that demonstrate your communication skills and attention to detail, as these are key for a Customer Service Advisor.
Be Clear and Concise:Keep your writing clear and to the point. Avoid jargon and make sure your application is easy to read. We appreciate straightforward communication, so show us you can do that right from the start!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, it shows you’re serious about joining our team at Axis CLC.
How to prepare for a job interview at Axis
✨Know the Company Inside Out
Before your interview, take some time to research Axis CLC. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Service Advisor Apprentice, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully handled customer queries or complaints in the past.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've identified a problem and proposed a solution. Be ready to discuss how you can apply these skills to improve customer satisfaction at Axis CLC, especially when dealing with complex requests.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the training process, team dynamics, or how success is measured in the role. It shows you're engaged and thinking about your future with the company.
