Apprentice Administrator

Axis CLC is a national property maintenance and compliance partner, backed by over 110 years of combined experience and operating from 23 offices across the UK. Together, our divisions employ more than 2,500 people and support over 400 clients nationwide, delivering essential property repairs, maintenance, refurbishment, decarbonisation and building safety services that keep homes and public buildings operating at their best. Each year we complete over 400,000 repairs, helping to keep tenants safe, properties performing and owners fully compliant.

Becoming an apprentice at Axis CLC is an excellent opportunity to gain practical experience and training. You will work alongside experienced colleagues, whilst learning on the job. You will be expected to attend school/college once a week as part of your apprenticeship. Upon successful completion of your apprenticeship, you could be offered a permanent position.

To work with the Apprentice team learning the skills and gaining experience of Business Administration whilst studying towards completion of the Level 3 Apprenticeship.

• Provide customer service to residents and customers.
• Arrange appointments for residents with trades people in a cost effective and organised manner.
• Dealing with queries from residents and changing appointments.
• Rescheduling appointments using our planning tools.
• Logging current jobs onto our job management system/database.
• Updating and changing information as the job changes.
• Ordering equipment needed for the job.
• Work as an integral team member with other apprentices, Axis operatives, clients, customers, and tenants.
• Keeping all activity logged and up to date in an accurate manner.
• Liaising with staff at customer sites keeping them up to date with progress information.
• Follow the company’s policies and procedures at all times.
• Cooperate with colleagues from other departments in a timely manner if and when necessary.
• Provide information to your Line Manager in a timely manner when requested to do so.
• Follow and support policies, procedures, initiatives, and work instructions related to sustainability improvement and environmental compliance.
• Ensure college course attendance is 100% and college absence communicated to your Line Manager and Apprentice Co-ordinator every time you fail to attend college.
• Communicate any absence from work as per your contractual terms and conditions.
• Communicate college requirements for completion of the Level 3 apprenticeship portfolio work with Axis Mentor, Apprentice Co-ordinator, and Line Manager.
• Pass all college exams and projects in each year of college to ensure continued progression in your apprenticeship.

• GCSE 4 & above (A-C) in Maths & English or equivalent.
• Good communication.
• Presentable.
• Positive attitude to work.
• Attention to detail.

• Salary of £8 per hour plus benefits including: Pension scheme and life assurance.
• Travel Expense Coverage: Enabling all apprentices to travel to/from college and/or apprentice/work-related events.
• 25 days’ holiday + bank holidays.
• Access to Perkbox (discounts, perks & wellbeing offers).
• 1 paid volunteer day.
• Access to Learning and development opportunities: These include financial wellbeing, technical skills and coaching.

Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow.

Many faces, one Axis CLC. We value diversity and are proud to be an equal‑opportunity employer. If you need any adjustments during the hiring process, please let us know.