Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported.
We are looking for an organised and customer-focused Administrator to join our Repairs & Maintenance team, supporting the delivery of services to housing association and local authority residents.
Working on our long-term partnership with Peabody,, you will help coordinate reactive, planned and disrepair works across a large housing portfolio. This role plays a key part in ensuring repairs are processed efficiently, residents are kept informed and records are maintained accurately.
What You’ll Do
- Handle incoming calls from residents, providing clear and professional updates on repair works.
- Raise, process and schedule repair orders using company systems, ensuring accuracy for invoicing and reporting.
- Maintain accurate records, job notes and audit trails.
- Review supervisor and operative reports and take appropriate follow-up action.
- Resolve queries and minor complaints at first point of contact.
- Monitor shared inboxes, logs and variation requests.
- Liaise with operatives, planners, subcontractors and residents to coordinate works and provide progress updates.
- Order materials and equipment as required.
- Ensure all activity is updated accurately and in line with KPIs and service targets.
What You’ll Bring
- Administrative experience within social housing, with a strong preference for candidates who have supported repairs and maintenance delivery.
- IT literate with strong system and data-entry skills
- Understanding of maintenance and repairs terminology
- Awareness of KPIs and performance targets
- Knowledge of housing sector processes (desirable)
Key Skills:
- Excellent telephone manner and customer service skills
- Strong communication and problem-solving abilities
- Ability to prioritise and manage workload under pressure
- High attention to detail and accuracy
- Ability to meet tight deadlines
- Team player with a positive, flexible approach
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Administrator employer: Axis
Axis CLC is an exceptional employer, offering a dynamic work environment in Southampton where you can thrive as a Management Accountant. With a strong commitment to employee growth, competitive benefits including hybrid working, and a focus on social impact, you'll be part of a national team dedicated to delivering essential services across various sectors. Join us to make a meaningful difference while advancing your career in finance.
