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For Companies At a Glance
- Tasks: Lead and coach teams to enhance client experience and drive performance across clinics.
- Company: Join a dynamic therapy and performance company focused on growth and excellence.
- Benefits: Enjoy a competitive salary, comprehensive benefits, and paid vacation.
- Why this job: Be the driving force behind a thriving business and make a real impact.
- Qualifications: Strong coaching skills, sales experience, and operational discipline required.
- Other info: Great opportunity for leadership growth in a supportive environment.
The predicted salary is between 42000 - 50000 ÂŁ per year.
The Senior Coordinator is a multi-site leadership role responsible for front-desk operations, client experience, and team performance across our Scarborough and Markham clinics. This role exists to create consistency, accountability, and momentum—ensuring both locations operate at the same high Axis standard every day. You’ll be hands-on, highly visible, and regularly on-site at both clinics. Acting as the connective tissue between Client Coordinators, Clinic Directors, and the Regional Coordinator, you’ll coach people, optimize systems, and drive performance where it matters most: clients, conversions, and team execution. This is not a passive coordination role. It’s for someone who takes ownership, spots gaps quickly, and knows how to move people and numbers forward.
Core Responsibilities
- People Leadership & Coaching
- Lead, coach, and hold Client Coordinators (and Lead Coordinators, where applicable) accountable to clear performance standards
- Train teams on client communication, sales conversations, and service excellence
- Provide real-time feedback, reinforcement, and corrective coaching to raise the bar consistently
- Support Clinic Directors by reinforcing expectations and escalating issues with clarity and solutions
- Client Experience & Sales Performance
- Own the front-desk client journey end-to-end, ensuring a seamless, high-conversion Axis experience
- Drive booking, retention, and rebooking through strong sales instincts and confident client conversations
- Monitor and improve key metrics (conversion rates, cancellations, rebooks, client feedback)
- Support community outreach and local initiatives that grow awareness and demand
- Operations & Execution
- Ensure operational systems, workflows, and brand standards are executed consistently across both locations
- Manage multiple priorities simultaneously without losing detail or follow-through
- Identify inefficiencies, fix broken processes, and proactively implement improvements
- Act as a reliable operator who turns direction into action and keeps things moving
What This Role Requires
- Strong people-coaching skills with the confidence to lead, correct, and motivate
- Sales experience and comfort owning performance metrics (not just “being friendly”)
- Operational discipline and the ability to manage complexity across multiple locations
- Clear, direct communication and proactive problem-solving
- High ownership mentality—you don’t wait to be told, you see it and handle it
- Willingness and ability to travel regularly between Scarborough and Markham
Who Thrives Here
You’ll thrive in this role if you:
- Love coaching people and pushing teams to perform at a higher level
- Think in systems but execute in real time
- Care deeply about client experience and business results
- Want responsibility, trust, and the opportunity to grow into bigger leadership roles
This role is ideal for someone who wants to be in the engine room of a growing business, not on the sidelines.
Role Benefits
- Full-time hours
- Salaried position
- Comprehensive benefits package
- Paid vacation
- Opportunity for leadership growth within a multi-location clinic environment
- Direct involvement in strategic operations and team development
Senior Coordinator - Operations, People & Performance in Scarborough employer: Axis Therapy & Performance
Contact Detail:
Axis Therapy & Performance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Coordinator - Operations, People & Performance in Scarborough
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, website, and any recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills align with the role of Senior Coordinator. Highlight your coaching experience and operational discipline, and don’t forget to share specific examples of how you've driven performance in the past.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about wanting to join the team and be part of the action.
We think you need these skills to ace Senior Coordinator - Operations, People & Performance in Scarborough
Some tips for your application 🫡
Show Your Passion for People: When you're writing your application, let your love for coaching and leading teams shine through. We want to see how you can inspire others and drive performance, so share specific examples of how you've done this in the past!
Highlight Your Operational Skills: Make sure to emphasise your experience with managing multiple priorities and improving operational systems. We’re looking for someone who can spot inefficiencies and implement solutions, so don’t hold back on showcasing your problem-solving skills.
Demonstrate Your Sales Savvy: Since this role involves owning client experiences and driving sales performance, include any relevant sales experience in your application. Talk about how you've successfully managed metrics and improved conversion rates in previous roles.
Keep It Clear and Direct: We appreciate straightforward communication, so make sure your application is clear and concise. Avoid fluff and get straight to the point about why you’re the perfect fit for this role. And remember, apply through our website for the best chance!
How to prepare for a job interview at Axis Therapy & Performance
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Senior Coordinator role. Familiarise yourself with the key aspects like people leadership, client experience, and operational execution. This will help you articulate how your skills align with their needs.
✨Showcase Your Coaching Skills
Since this role involves leading and coaching Client Coordinators, be prepared to share specific examples of how you've successfully coached teams in the past. Highlight your ability to provide real-time feedback and drive performance, as this is crucial for the position.
✨Demonstrate Your Sales Acumen
The job requires a strong sales instinct and the ability to own performance metrics. Be ready to discuss your previous sales experiences, focusing on how you’ve driven conversions and improved client retention. Use numbers to back up your achievements!
✨Emphasise Your Problem-Solving Skills
This role demands proactive problem-solving and operational discipline. Prepare to discuss situations where you've identified inefficiencies and implemented improvements. Show them that you’re not just a doer but also a thinker who can turn challenges into opportunities.
