Senior Project Manager

Transformation & Change team, MAXIS Global Benefits Network Hybrid working with two days per week in MAXIS London office (possible European travel).

Who are we? MAXIS GBN was co‑founded in 1998 by MetLife and AXA, two of the largest and most trusted insurance companies in the world. In 2016, MAXIS GBN became a joint venture and established itself in London with offices at Monument where we employ an international team of nearly 100 staff, with another 90 based around the world. At MAXIS GBN, we work with multinational companies to help them deliver employee benefits to their staff around the world. We offer global pooled and captive solutions as well as comprehensive wellness packages. We do this through working with a network of insurance companies (members) in over 100 markets globally. More than 80% of our member insurers are owned by MetLife or AXA, the other 20% are independent local insurers – all are experts in their markets and help us to find the right solutions for the local offices of multinationals and their employees based there. Our London headquarters houses support services from global marketing to finance to client reporting and underwriting while working with colleagues based in offices in locations across Europe, the USA and Asia.

Summary of role: The Senior Project Manager is responsible for the end‑to‑end delivery of complex, cross‑functional transformation initiatives across MAXIS. The Senior Project Manager owns project delivery from early shaping and mobilisation through to implementation and benefits realisation, operating with a high degree of autonomy within agreed governance and tolerances. The role works closely with executive sponsors, business and technology teams, and third‑party suppliers and partners to drive delivery outcomes and ensure initiatives realise tangible business value. This is a senior delivery role requiring strong judgement, commercial awareness, and the ability to bring structure, pace, and clarity to complex, ambiguous environments. As the transformation delivery capability evolves, the scope of the role may expand to include formal people leadership responsibilities.

Role responsibilities:

• Project Leadership & Delivery: Accountable for the end‑to‑end delivery of one or more complex projects or workstreams, from initiation through to closure and benefits realisation. Defines project scope, objectives, success measures, and delivery approach in line with business strategy and sponsor expectations. Develops and maintains integrated project plans, timelines, dependencies, and delivery milestones. Owns day‑to‑day delivery decisions within agreed tolerances, escalating exceptions and trade‑offs where required. Proactively identifies, manages, and escalates risks, issues, and dependencies to protect delivery outcomes. Ensures appropriate governance, reporting, and controls are in place throughout the project lifecycle.
• Stakeholder & Sponsor Management: Builds and maintains strong, trusted relationships with senior stakeholders and executive sponsors. Provides clear, concise, and transparent updates on progress, risks, and delivery outlook. Facilitates effective decision‑making by presenting options, implications, and recommendations. Confidently challenges assumptions and plans, where required, to drive better delivery outcomes. Manages stakeholder expectations in a fast‑paced, evolving environment. Provides day‑to‑day leadership and coaching to project teams and delivery resources. Creates a collaborative, outcome‑focused delivery environment.
• Transformation & Change Delivery: Delivers strategic transformation initiatives, including data, digital, and operating model change. Works closely with Product Owners, SMEs, and delivery teams to shape requirements, priorities, and sequencing. Ensures change is implemented effectively and embedded into business operations. Supports readiness, transition, and handover into BAU ownership.
• Commercial & Vendor Management: Manages third‑party vendors and delivery partners in line with agreed contracts and outcomes. Supports RFP processes, vendor evaluation, and selection activities. Oversees supplier delivery performance, dependencies, and commercial obligations. Ensures value for money and alignment between commercial arrangements and delivery objectives.
• Financial Management & Benefits Realisation: Accountable for managing project budgets, forecasts, and financial tracking within agreed limits. Monitors spend, forecasts delivery costs, and highlights variances and risks early. Works with sponsors and Finance to define, track, and report on benefits realisation post‑implementation.
• Governance & PMO Alignment: Operates in line with MAXIS project and programme governance frameworks. Ensures consistent use of agreed standards, tools, templates, and reporting. Contributes to portfolio‑level reporting, prioritisation, and dependency management. Supports continuous improvement of delivery practices across the transformation portfolio. Provides day‑to‑day leadership to project teams and delivery resources. Coaches and supports junior project managers or delivery team members where required. Creates a collaborative, outcome‑focused delivery environment.

Key skills required:

• Significant experience delivering complex end‑to‑end business and technology change initiatives.
• Proven track record of delivering large‑scale transformation projects or programmes.
• Strong experience working in cross‑functional environments (Business, Technology, Data).
• Demonstrated ability to operate effectively with senior and executive stakeholders.
• Strong delivery judgement and ability to manage ambiguity and competing priorities.
• Experience managing project budgets, delivery risk, and dependencies.
• Excellent communication, influencing, and stakeholder management skills.
• Relevant project management certifications (PRINCE2, PMP, AgilePM, etc.).

Additional skills for success:

• Experience in insurance, financial services, or other regulated environments.
• Exposure to data transformation initiatives (e.g. data platforms, reporting, analytics).
• Experience working across Agile, Waterfall, or hybrid delivery models.
• Familiarity with delivery tools such as Monday.com, Jira, or similar.

Key Behaviours:

• Ownership: Takes full accountability for delivery outcomes.
• Judgement & Challenge: Makes sound decisions and constructively challenges where needed.
• Structured Thinking: Brings clarity and order to complex delivery environments.
• Resilience: Maintains momentum under pressure and through change.
• Collaboration: Works effectively across functions, teams, and partners.

What Success Looks Like:

• Projects are delivered on time, within scope, budget, and agreed tolerances.
• Stakeholders and sponsors are engaged, informed, and confident in delivery.
• Risks and issues are identified early and actively managed.
• Change is embedded and tangible business benefits are realised.

Why This Role Matters: This role plays a critical part in delivering MAXIS’s transformation agenda. The Senior Project Manager ensures that strategic initiatives are executed effectively, risks are managed proactively, and investments deliver measurable value. As the delivery function evolves, the role also contributes to building a strong, sustainable transformation capability for MAXIS.