At a Glance
- Tasks: Manage accounts and ensure client satisfaction while resolving issues swiftly.
- Company: Join MAXIS GBN, a leader in global employee benefits with a dynamic team.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Opportunity to work in a collaborative international team with diverse cultures.
- Why this job: Make a real impact by building strong relationships with multinational clients.
- Qualifications: Bachelor’s degree and experience in account management, preferably in insurance.
The predicted salary is between 45000 - 55000 £ per year.
- Reports to: Regional Director, EMEA
- About MAXIS GBN
MAXIS GBN was co-founded in 1998 by Met Life and AXA, two of the largest and most trusted insurance companies in the world.
In 2016, MAXIS GBN became a joint venture and established itself in London with offices at Monument where we employ an international team of 100 staff, with another 90 based in eight countries around the world.
At MAXIS GBN, we work with multinational companies to help them deliver employee benefits (EB) to their staff around the world.
We are a market leader in the global EB space, offering global pooled and captive solutions as well as comprehensive wellness packages.
We do this through working with a network of local insurance companies (members) in more than 100 markets globally.
More than 80% of our member insurers are owned by Met Life or AXA, the other 20% are independent local insurers – all are experts in their markets and help us to find the right solutions for the local offices of multinationals and their employees based there.
Our London headquarters houses support services from global marketing to finance to client reporting and underwriting while working with colleagues based in offices in locations across Europe, the USA and Asia.
Summary of Responsibilities
The service contact for assigned multinational customers.
Participates in client-facing activities to resolve customer issues and concerns swiftly and with a perceived effortless experience on the customer’s part.
Working closely with sales partners and other internal partners to contribute to the long-term persistency and profitability of the Global Employee Benefits Sales business.
Manages all aspects of account management to drive client satisfaction with MAXIS.
Engages in activities to develop strong relationships with the customer.
The role holder will be responsible for
- Accountable for all day-to-day Account Management, service satisfaction, and loyalty for corporate clients; assists team in managing at-risk customers and customer persistency; promotes proactive customer interactions and responds to problems and opportunities with a sense of urgency and tenacity to resolve customer-related issues.
- Maintains a favourable working relationship with internal and external customers to foster, aid, and promote a cooperative climate, which will maximise employee morale, productivity and efficiency/effectiveness.
- Leads to meet or exceed Service standards and exhibit key behaviors that promote extraordinary service through SLA requirements as well as daily activities.
- Provide reliable, consistent, and predictable service across the Account Management organisation to be validated through survey results.
- Works with Account Executive to ensure resolution to high profile or highly complex customer concerns.
- Pursues strategic interaction and coordination within the regions to deliver customer results.
- Partners with various functions (technical), for timeliness, quality and profitability; provides consultative services to operating areas for the purpose of improving operational efficiencies resulting in cost savings and positive impact on customers.
- Act as a liaison between customer and internal areas.
- Develops strong relationships to facilitate issue resolution as well as root cause analysis and identify process.
Person Specification
Required
- Bachelor’s degree.
- Account Management experience ideally from an insurance background.
- Relevant business experience in the Insurance and Financial Services industry. Preferably with Global Employee Benefits & Healthcare experience.
- Ability to grow strong relationships with clients and intermediates with a key focus on delivering exceptional levels of service.
- Experience of assisting in the development of new global relationships.
- Ability to communicate in clear and concise English
- Proficiency with computer systems. Strong MS Office (i. e., Excel, Power Point, Word) skills.
Desired
- Language skills (French, German or Spanish) would be advantageous
- For any other live vacancies at MAXIS, please see our Careers Page here
- #J-18808-Ljbffr
Account Manager employer: AXIS GeoAviation LLC
Funds-Axis is an exceptional employer that prioritises innovation and collaboration, offering a dynamic work environment in the heart of Belfast. With a strong commitment to employee growth, we provide extensive training, generous vacation leave, and a competitive benefits package, including healthcare and pension contributions. Join us to work alongside leading international finance companies and enjoy excellent career progression opportunities while contributing to our mission of transforming the investment management industry.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like AXIS GeoAviation LLC). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like AXIS GeoAviation LLC. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at AXIS GeoAviation LLC.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at AXIS GeoAviation LLC. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at AXIS GeoAviation LLC
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at AXIS GeoAviation LLC to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at AXIS GeoAviation LLC, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding AXIS GeoAviation LLC's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
