Scheduling Manager in Stratford-upon-Avon

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the South East. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant.

Overall Purpose

To lead and manage a centralised Scheduling function operating across multiple contracts, ensuring operational resources are planned, deployed and utilised efficiently to deliver a consistent, high-quality service to residents and clients.

The Scheduling Manager will provide strategic oversight, people leadership and operational control, supporting contract teams to maximise productivity, meet KPIs and respond effectively to service pressures.

Key Tasks / Responsibilities

• Lead and manage a centralised Scheduling Team, ensuring consistent standards, processes and performance across all contracts.
• Ensure operational resources (operatives and subcontractors) are planned and utilised effectively to maximise productivity and first-time fix.
• Coach, develop and motivate schedulers to deliver service excellence, performance targets and customer satisfaction.
• Act as an escalation point for complex scheduling issues, resident complaints and service failures, driving timely and positive resolution.
• Work closely with Contract Managers, Operations Managers and Supervisors to align scheduling priorities with contract requirements.
• Implement and manage escalation and contingency processes, including support during peak demand or major incidents (including out-of-hours escalation where required).
• Drive continuous improvement within the scheduling function, identifying efficiencies, standardising best practice and improving ways of working.
• Monitor performance against KPIs, resource utilisation and service levels, providing insight and recommendations to operational leadership.
• Promote strong working relationships with internal stakeholders, clients, supply chain partners and front‑line teams.
• Support business change initiatives linked to centralisation, systems development and service transformation.
• Undertake any other duties relevant to the effective operation of the Scheduling function.

Person Specification

Skills & Competencies

• Excellent stakeholder management skills, with the ability to communicate effectively with operatives, operational managers, clients and residents.
• Strong problem‑solving capability, with a practical and solutions‑focused approach to scheduling challenges.
• Highly organised, resilient and able to manage a large, fast‑moving workload with competing priorities.
• Calm, professional and decisive under pressure.
• Flexible and adaptable, with the ability to lead through change.

Knowledge & Experience

• Proven experience in a resource scheduling, planning or operational coordination leadership role, ideally within social housing, repairs or maintenance.
• Sound understanding of domestic repairs and maintenance environments.
• Experience working with Dynamic Resource Scheduling (DRS) or similar workforce planning systems.
• Confident user of Office 365 / Microsoft Office applications.
• Experience managing teams within a centralised or multi‑contract operational model (desirable).