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- Tasks: Assist in scheduling and planning works for a quality service.
- Company: Axis Europe is a leading service provider focused on strategic building repairs and maintenance.
- Benefits: Enjoy annual leave, long service awards, Perkbox perks, and paid volunteer days.
- Why this job: Join a diverse team and make a real impact in a supportive environment.
- Qualifications: Experience in a call centre, strong communication skills, and attention to detail required.
- Other info: We celebrate diversity and are an equal opportunity workplace.
The predicted salary is between 24000 - 36000 ÂŁ per year.
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This range is provided by Axis Europe. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Axis has experienced continual growth since its establishment in 1986, we’re not aiming to be the biggest service provider, however we intend to be the best. We work with some of the UK’s largest building owners, landlords & facility managers to provide strategic building repairs, planned maintenance and improvement across all property sectors.
Benefits
- Annual holiday; increase after 1 years’ service to a maximum of 5 days
- Long service awards; continuous service at key achievements are rewarded
- Perkbox; from free coffees and cinema tickets to trips away and much more
- Volunteer day; paid yearly volunteer days for a worthy cause
The Role:
Working as part of a team in a busy environment assisting the operational team to schedule and plan works in a cost effective and organised way to ensure a quality service.
Responsibilities
- Providing customer service to residents and customers.
- Arranging appointments for residents with Trades people in a cost effective and organised manner.
- Dealing with queries from residents, changing appointments.
- Rescheduling appointments using our planning tools.
- Logging current jobs onto our job management system/database.
- Working with Supervisors and trades people to organise and schedule work.
Requirements:
- Experience working in a call centre environment
- Ability to multi-task and meet deadlines and targets
- Excellent communication skills and attention to detail
This list of responsibilities and requirements are not exhaustive, and some degree of flexibility is required to support the success of the department.
If this opportunity interests you we would love to hear from you, what are you waiting for!
Many faces, One Axis
We value diversity in our business and actively support and celebrate it for the benefit of our employees, clients, and community. We are proud to be an equal opportunity workplace and embrace diversity above all.
If you need any accommodations during our hiring process, please let us know in your application. Our goal is to meet your needs and make the assessment process fair and transparent.
Please note we do not require any agency support, any unsolicited CVs will be considered as a gift.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Consumer Services
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Scheduler employer: Axis Europe
Contact Detail:
Axis Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler
✨Tip Number 1
Familiarise yourself with scheduling software and job management systems, as these are crucial for the Scheduler role. Being able to demonstrate your proficiency in these tools during an interview can set you apart from other candidates.
✨Tip Number 2
Highlight any experience you have in customer service, especially in a call centre environment. Be prepared to share specific examples of how you've effectively handled queries or resolved issues, as this will show your ability to manage customer interactions.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since the role involves coordinating with tradespeople and residents, being clear and concise in your communication is essential. Consider role-playing scenarios to build your confidence.
✨Tip Number 4
Research Axis Europe and their values, particularly their commitment to diversity and community involvement. Showing that you align with their mission and culture can make a positive impression during the interview process.
We think you need these skills to ace Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and scheduling. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that explains why you're interested in the Scheduler role at Axis Europe. Mention specific skills like multi-tasking and communication that align with the job responsibilities.
Showcase Your Experience: In your application, provide examples of your previous work in a call centre environment or similar roles. Highlight any achievements that demonstrate your ability to meet deadlines and targets.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at Axis Europe
✨Showcase Your Communication Skills
As a Scheduler, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, especially when discussing how you would handle queries from residents or coordinate with tradespeople.
✨Highlight Your Multi-Tasking Abilities
The role requires juggling multiple tasks simultaneously. Share examples from your past experiences where you successfully managed several responsibilities at once, particularly in a busy environment.
✨Familiarise Yourself with Scheduling Tools
Research common job management systems and scheduling tools that might be used in the role. Showing familiarity with these tools can set you apart and demonstrate your readiness for the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as rescheduling appointments or dealing with customer complaints. Practising your responses to these scenarios can help you feel more confident during the interview.
