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For Companies At a Glance
- Tasks: Assist in scheduling and planning works for a busy operational team.
- Company: Axis Europe, a growing company in building maintenance since 1986.
- Benefits: 25+ annual holidays, volunteer days, and perks like free coffees and cinema tickets.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Experience in a call centre, strong communication skills, and attention to detail.
- Other info: Diverse workplace with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Join to apply for the Scheduler (3 Month FTC) role at Axis Europe.
Axis has experienced continual growth since its establishment in 1986. We work with some of the UK’s largest building owners, landlords and facility managers to provide strategic building repairs, planned maintenance and improvement across all property sectors.
Benefits
- Annual holiday; 25 + Bank holidays
- Long service awards; continuous service at key achievements are rewarded
- Perkbox; from free coffees and cinema tickets to trips away and much more
- Volunteer day; paid yearly volunteer days for a worthy cause
The Role
Working as part of a team in a busy environment assisting the operational team to schedule and plan works in a cost effective and organised way to ensure a quality service.
Responsibilities
- Providing customer service to residents and customers.
- Arranging appointments for residents with trades people in a cost effective and organised manner.
- Dealing with queries from residents, changing appointments.
- Rescheduling appointments using our planning tools.
- Logging current jobs onto our job management system/database.
- Working with Supervisors and trades people to organise and schedule work.
Requirements
- Experience working in a call centre environment
- Ability to multi-task and meet deadlines and targets
- Excellent communication skills and attention to detail
This list of responsibilities and requirements are not exhaustive, and some degree of flexibility is required to support the success of the department.
If this opportunity interests you we would love to hear from you.
We value diversity in our business and actively support and celebrate it for the benefit of our employees, clients, and community. We are proud to be an equal opportunity workplace and embrace diversity above all.
If you need any accommodations during our hiring process, please let us know in your application. Our goal is to meet your needs and make the assessment process fair and transparent.
Please note we do not require any agency support, any unsolicited CVs will be considered as a gift.
Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industries: Human Resources
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Scheduler (3 Month FTC) employer: Axis Europe
Contact Detail:
Axis Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler (3 Month FTC)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Axis Europe. Understand their values and what they do. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience in customer service and scheduling can benefit the team at Axis.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise. Use examples from your past experiences to demonstrate how you've successfully handled queries and rescheduled appointments.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join the team at Axis Europe.
We think you need these skills to ace Scheduler (3 Month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Scheduler role. Highlight any relevant experience, especially in call centre environments or scheduling tasks. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're interested in the role and how your background makes you a great fit. Keep it concise but engaging – we love a bit of personality!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear language and check for any typos or errors. We appreciate attention to detail, so let that shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Axis Europe
✨Know the Company Inside Out
Before your interview, take some time to research Axis Europe. Understand their values, services, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Scheduler, you'll need to communicate clearly with residents and tradespeople. Prepare examples from your past experiences where you've successfully handled queries or scheduled appointments. This will demonstrate your ability to manage customer service effectively.
✨Demonstrate Your Multi-Tasking Ability
The role requires juggling multiple tasks at once. Think of specific instances where you've managed several responsibilities simultaneously, especially in a call centre environment. Be ready to discuss how you prioritised tasks and met deadlines.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for scheduling, or how success is measured in this role. This shows that you're engaged and thinking about how you can contribute to the team.