Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure high-quality repairs services through desktop checks and compliance validation.
- Company: Join Axis CLC, a trusted property services specialist with over 110 years of experience.
- Benefits: Enjoy a competitive salary, performance bonuses, and 25 days holiday plus bank holidays.
- Why this job: Make a real impact in housing maintenance while driving standards and continuous improvement.
- Qualifications: Experience in reactive repairs and strong knowledge of quality assurance and compliance.
- Other info: Opportunities for development and progression in a diverse and inclusive environment.
The predicted salary is between 32000 - 36000 £ per year.
Overview: Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the South East. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant.
Role: We’re looking for a Quality Assurance Officer to join our Reactive Maintenance (R&M) team, supporting the delivery of high-quality, compliant, and commercially robust repairs services for residents. This is a desktop-based role suited to an experienced repairs professional who enjoys driving standards, accuracy, and continuous improvement in a fast-paced operational environment.
Responsibilities:
- Complete desktop quality checks on work orders, validating SOR coding, evidence, compliance, and completion standards.
- Carry out post-inspection checks and track follow-on actions to closure.
- Support operational delivery through diary, booking, and task review to improve efficiency.
- Provide technical and procedural support to operational teams, complaints teams, and client contacts.
- Review, validate, and challenge SOR claims and variations for direct labour and subcontractors.
- Monitor subcontractor performance, including variations, materials usage, and cost agreement.
- Maintain accurate, controlled, and audit-ready compliance documentation.
- Analyse data to identify commercial risk, productivity issues, and operational inefficiencies.
- Champion professionalism, safety, and resident-focused delivery.
Qualifications:
Essential:
- Experience delivering or supporting reactive repairs within social housing.
- Practical knowledge of quality assurance, SOR coding, variations, and commercial validation.
- Working understanding of compliance requirements, including asbestos, health & safety, audit standards, and subcontractor governance.
- Strong technical and legislative knowledge relevant to housing repairs and maintenance.
- High attention to detail with the ability to review, challenge, and validate work orders and claims.
What We Offer:
- Salary range of £40,000 - £45,000 depending upon experience.
- Performance-related bonus.
- Pension scheme and life assurance.
- 25 days’ holiday + bank holidays.
- Perkbox (discounts, perks & wellbeing offers).
- 1 paid volunteer day.
- £2000 refer-a-friend bonus after the referee passes probation.
- Opportunities for development and progression across Axis CLC.
Why Axis CLC: Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow.
Our Commitment to Inclusion: Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Quality Assurance Officer employer: Axis Europe
Contact Detail:
Axis Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the property services sector, especially those who work in quality assurance or repairs. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of SOR coding and compliance requirements. We want you to showcase your expertise in quality assurance and how it relates to reactive maintenance during those crucial conversations.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Quality Assurance Officer position.
✨Tip Number 4
Apply through our website for the best chance at landing that Quality Assurance Officer role. We love seeing applications directly from candidates who are genuinely interested in joining our team at Axis CLC!
We think you need these skills to ace Quality Assurance Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Quality Assurance Officer role. Highlight your experience in reactive repairs and quality assurance, as this will show us you’re the right fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about quality assurance in social housing and how your background aligns with our mission at Axis CLC. Keep it engaging and personal!
Showcase Your Attention to Detail: Since this role requires a high level of accuracy, make sure to demonstrate your attention to detail in your application. Whether it’s through your CV format or the way you present your experiences, we want to see that you can spot the little things!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Axis Europe
✨Know Your Stuff
Make sure you brush up on your knowledge of quality assurance and reactive repairs in social housing. Familiarise yourself with SOR coding, compliance requirements, and the specific challenges faced in this sector. This will help you answer questions confidently and show that you're the right fit for the role.
✨Showcase Your Attention to Detail
As a Quality Assurance Officer, attention to detail is key. Prepare examples from your past experience where you've successfully validated work orders or improved compliance standards. Highlighting these instances will demonstrate your capability to maintain high-quality service.
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions to ask about the company's approach to quality assurance and how they support their teams. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Emphasise Continuous Improvement
Be ready to discuss how you've driven continuous improvement in previous roles. Share specific strategies you've implemented to enhance efficiency or quality. This aligns perfectly with the responsibilities of the position and showcases your proactive mindset.
