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- Tasks: Ensure high-quality repairs services through detailed quality checks and compliance validation.
- Company: Join a trusted property services specialist with over 110 years of experience.
- Benefits: Competitive salary, performance bonuses, pension scheme, and generous holiday allowance.
- Why this job: Make a real difference in residents' lives while driving standards in a fast-paced environment.
- Qualifications: Experience in reactive repairs and strong knowledge of quality assurance and compliance.
- Other info: Dynamic role with opportunities for professional growth and development.
The predicted salary is between 40000 - 45000 £ per year.
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the South East. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant.
We’re looking for a Quality Assurance Officer to join our Reactive Maintenance (R&M) team, supporting the delivery of high-quality, compliant, and commercially robust repairs services for residents. This is a desktop-based role suited to an experienced repairs professional who enjoys driving standards, accuracy, and continuous improvement in a fast-paced operational environment.
Responsibilities
- Complete desktop quality checks on work orders, validating SOR coding, evidence, compliance, and completion standards.
- Carry out post-inspection checks and track follow-on actions to closure.
- Support operational delivery through diary, booking, and task review to improve efficiency.
- Provide technical and procedural support to operational teams, complaints teams, and client contacts.
- Review, validate, and challenge SOR claims and variations for direct labour and subcontractors.
- Monitor subcontractor performance, including variations, materials usage, and cost agreement.
- Maintain accurate, controlled, and audit-ready compliance documentation.
- Analyse data to identify commercial risk, productivity issues, and operational inefficiencies.
- Champion professionalism, safety, and resident-focused delivery.
Qualifications
- Experience delivering or supporting reactive repairs within social housing.
- Practical knowledge of quality assurance, SOR coding, variations, and commercial validation.
- Working understanding of compliance requirements, including asbestos, health & safety, audit standards, and subcontractor governance.
- Strong technical and legislative knowledge relevant to housing repairs and maintenance.
- High attention to detail with the ability to review, challenge, and validate work orders and claims.
What We Offer
- Salary range of £40,000 - £45,000 depending upon experience
- Performance-related bonus
- Pension scheme and life assurance
- 25 days’ holiday +
Quality Assurance Officer in London employer: Axis Europe
Contact Detail:
Axis Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property services sector and let them know you're on the hunt for a Quality Assurance Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of quality assurance and compliance standards. Be ready to discuss your experience with reactive repairs and how you've driven improvements in past roles. We want to see that passion for maintaining high standards!
✨Tip Number 3
Don’t just apply anywhere—apply through our website! It shows you're genuinely interested in joining our team at Axis. Plus, it makes it easier for us to spot your application and get you in front of the right people.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in making a lasting impression. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind as they make their decision.
We think you need these skills to ace Quality Assurance Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Quality Assurance Officer role. Highlight your experience in reactive repairs and quality assurance, and don’t forget to mention any relevant compliance knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about quality assurance in property services and how your background makes you the perfect fit for our team at Axis.
Showcase Your Attention to Detail: Since this role requires a high level of accuracy, make sure your application is free from typos and errors. This will demonstrate your attention to detail right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Axis Europe
✨Know Your Stuff
Make sure you brush up on your knowledge of quality assurance and reactive repairs in social housing. Familiarise yourself with SOR coding, compliance requirements, and the specific challenges faced in the industry. This will help you answer questions confidently and show that you're the right fit for the role.
✨Showcase Your Attention to Detail
Since this role requires a high level of accuracy, be prepared to discuss examples from your past work where your attention to detail made a difference. Whether it’s validating work orders or ensuring compliance, having concrete examples ready will demonstrate your capability.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about situations where you had to challenge claims or improve operational efficiency. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their approach to continuous improvement or how they measure success in the Quality Assurance team. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
