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For Companies At a Glance
- Tasks: Plan and schedule repairs, ensuring smooth communication between residents and teams.
- Company: Join Axis CLC, a trusted property services specialist with over 110 years of experience.
- Benefits: Enjoy a £26K salary, 25 days annual leave, discounts, and a paid volunteer day.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Strong organisational skills, IT literacy, and experience in customer service or scheduling.
- Other info: Be part of a diverse team that values inclusion and offers genuine growth opportunities.
The predicted salary is between 22000 - 30000 £ per year.
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant.
We’re looking for a highly organised and customer-focused Scheduler to join our Repairs and Maintenance team. Working in a fast-paced environment, you’ll play a key role in planning and scheduling repairs and maintenance works, ensuring operatives’ time is used productively while delivering a high-quality service to residents and clients. You’ll act as a central point of communication between residents, operatives, supervisors and client teams, helping to keep works moving smoothly from start to finish.
Responsibilities
- Provide excellent customer service to residents, handling enquiries, bookings and appointment changes.
- Plan, schedule and manage repairs and maintenance works efficiently, maximising operative productivity.
- Allocate and update jobs using scheduling and job management systems (e.g. ROCC, DRS, Opti-time).
- Work closely with supervisors and operatives to coordinate daily workloads and optimise routes.
- Manage emergency and priority works appropriately, escalating to out-of-hours services only when required.
- Monitor work in progress, ensuring jobs are progressed and closed within target timescales.
- Ensure operatives are correctly using and updating PDAs and digital systems.
- Act as the key communication link between residents, operatives and client teams.
- Maintain accurate records, notes and job updates across all systems.
- Support the wider scheduling team, providing cover during absences where required.
About You
- IT literate, with confidence using scheduling and job management systems.
- Excellent telephone manner and communication skills.
- Strong attention to detail and ability to prioritise workload.
- Ability to work to tight deadlines in a busy environment.
- Experience in scheduling, planning, administration or high-volume customer service/call handling.
- Experience within social housing, repairs or maintenance environments.
- Knowledge of repairs and maintenance terminology and KPIs.
- Experience using systems such as ROCC, Opti-time or DRS.
What We Offer
- £26K salary plus benefits including:
- 25 days’ annual leave plus bank holidays.
- Long-service awards at key milestones.
- Perkbox - discounts on coffee, cinema, travel and wellbeing.
- 1 paid volunteer day each year.
- Ongoing training, support and career progression - Axis promotes from within.
Why Axis CLC?
Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You’ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career.
Our Commitment to Inclusion
Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Scheduler in Liverpool employer: Axis Europe
Contact Detail:
Axis Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your organisational skills and customer service experience, as these are key for the Scheduler role.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t wait around. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Stay organised! Keep track of your applications, interviews, and follow-ups. Use a simple spreadsheet or an app to manage your job search, so you can focus on landing that Scheduler position without missing a beat.
We think you need these skills to ace Scheduler in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in scheduling and customer service. We want to see how your skills align with the role of Scheduler, so don’t hold back on showcasing relevant examples!
Show Off Your Communication Skills: Since you'll be the key communication link between residents and operatives, it’s important to demonstrate your excellent telephone manner and communication skills in your application. Use clear and concise language to reflect this.
Highlight Your IT Proficiency: We’re looking for someone who’s IT literate and comfortable using scheduling systems. Mention any experience you have with tools like ROCC, DRS, or Opti-time, as this will give us confidence in your ability to hit the ground running.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Axis CLC!
How to prepare for a job interview at Axis Europe
✨Know Your Systems
Familiarise yourself with scheduling and job management systems like ROCC, DRS, or Opti-time. Being able to discuss your experience with these tools will show that you’re ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your communication skills and how you’ve handled enquiries or appointment changes effectively.
✨Demonstrate Organisational Skills
Be ready to talk about how you prioritise tasks and manage workloads in a fast-paced environment. Share specific strategies you use to keep everything on track, especially when dealing with tight deadlines.
✨Understand the Role's Impact
Research Axis CLC and understand how the Scheduler role contributes to the overall success of the company. Be prepared to discuss how you can help maintain high-quality service for residents and clients.
