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- Tasks: Be the friendly face for residents during property works, ensuring smooth communication and support.
- Company: Join Axis CLC, a trusted property services specialist with over 110 years of experience.
- Benefits: Enjoy a competitive salary, company vehicle, 25 days holiday, and perks like discounts and wellbeing offers.
- Why this job: Make a real difference in residents' lives while developing your career in a supportive environment.
- Qualifications: Experience in customer-facing roles, strong empathy, and excellent communication skills are essential.
- Other info: Opportunities for growth and progression in a diverse and inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant.
We’re looking for a compassionate and organised Resident Liaison Officer (RLO) to join our team, based from our Leeds office with travel to sites across the region. As the key link between our delivery teams and residents, you’ll help ensure communication is clear, respectful and inclusive throughout planned maintenance and refurbishment works. You’ll play a vital role in supporting residents, particularly those who may be vulnerable or require additional assistance, so that works are delivered safely, smoothly and with minimal disruption.
Responsibilities- Act as the primary point of contact for residents throughout the works programme.
- Arrange and attend resident consultation meetings, home visits, and pre-start appointments.
- Provide clear, timely and empathetic updates on progress, schedules, access requirements and changes.
- Handle concerns, complaints and queries professionally, ensuring resident satisfaction.
- Maintain accurate records of resident interactions, feedback and agreed actions.
- Identify and support vulnerable residents, including those with additional needs or dementia, ensuring reasonable adjustments are made.
- Collaborate closely with site managers, operatives and client representatives to support smooth project delivery.
- Ensure all communication and documentation aligns with health & safety, legal and client requirements.
- Experience in a Tenant/Resident Liaison role or customer-facing position within social housing, property maintenance or construction.
- Strong empathy and the ability to support vulnerable individuals with professionalism and care.
- Awareness of challenges faced by residents with dementia or other cognitive impairments.
- Excellent written and verbal communication skills with a calm, approachable manner.
- Highly organised, proactive and solution-focused.
- Confident working collaboratively with site teams and clients.
- Full UK driving licence (essential).
- A competitive salary package
- Company vehicle + fuel card (business use)
- Pension scheme and life assurance
- 25 days’ holiday + bank holidays
- Perkbox (discounts, perks & wellbeing offers)
- 1 paid volunteer day
- £2000 refer-a-friend bonus after the referee passes probation
- Opportunities for development and progression across Axis CLC
Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You’ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career.
Our Commitment to InclusionMany faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Resident Liaison Officer in Leeds employer: Axis Europe
Contact Detail:
Axis Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Leeds
✨Tip Number 1
Get to know the company! Research Axis CLC and understand their values, especially around community and support. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to be clear and empathetic. Role-play with a friend or family member to get comfortable discussing sensitive topics and handling queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to property services. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the Axis CLC team.
We think you need these skills to ace Resident Liaison Officer in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Resident Liaison Officer role. Highlight your experience in tenant liaison or customer-facing positions, and show us how your skills align with our values of empathy and professionalism.
Showcase Your Communication Skills: Since clear communication is key in this role, use your application to demonstrate your written communication skills. Keep it concise, friendly, and professional – just like you would when interacting with residents.
Highlight Your Organisational Skills: As an RLO, being organised is crucial. In your application, share examples of how you've managed multiple tasks or projects effectively. This will help us see that you're proactive and solution-focused, just what we need!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the hiring process.
How to prepare for a job interview at Axis Europe
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, such as handling resident concerns and maintaining clear communication. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Since this role involves supporting vulnerable residents, be prepared to share examples from your past experiences where you've shown empathy and care. Think about situations where you’ve had to handle sensitive issues or provide support to individuals in need. This will highlight your suitability for the position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how they support their staff in dealing with challenging situations. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Practice Clear Communication
As a Resident Liaison Officer, excellent communication skills are crucial. Practice articulating your thoughts clearly and calmly. You might even want to do a mock interview with a friend or family member to get comfortable discussing your experiences and answering potential questions.
