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- Tasks: Be the friendly face for residents during maintenance and refurbishment projects.
- Company: Join a trusted property services specialist with over 110 years of experience.
- Benefits: Competitive salary, supportive team, and opportunities for personal growth.
- Other info: Dynamic role with travel across the region and a focus on community engagement.
- Why this job: Make a real difference in residents' lives while ensuring smooth project delivery.
- Qualifications: Strong communication skills and a compassionate approach to resident support.
The predicted salary is between 30000 - 40000 £ per year.
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant.
We’re looking for a compassionate and organised Resident Liaison Officer (RLO) to join our team, based from our Canterbury office with travel to sites across the region. As the key link between our delivery teams and residents, you’ll help ensure communication is clear, respectful and inclusive throughout planned maintenance and refurbishment works.
You’ll play a vital role in supporting residents, particularly those who may be vulnerable or require additional assistance, so that works are delivered safely, smoothly and with minimal disruption.
Responsibilities- Act as the primary point of contact for residents throughout the works programme.
- Arrange and attend resident consultation meetings, home visits, and pre‑start appointments.
- Provide clear, timely and empathetic updates on progress, schedules, access requirements and changes.
- Handle concerns, complaints and queries professionally, ensuring resident satisfaction.
- Maintain accurate records of resident interactions, feedback and agreed actions.
- Identify and support vulnerable residents, including those with additional needs or dementia, ensuring reasonable adjustments are made.
- Collaborate closely with site managers, operatives and client representatives to support smooth project delivery.
- Ensure all communication and documentation aligns with health and safety regulations.
Resident Liaison Officer in Kent employer: Axis Europe
Contact Detail:
Axis Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the property services sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Resident Liaison Officer role.
✨Tip Number 2
Prepare for interviews by practising common questions related to resident communication and support. We recommend role-playing with a friend to get comfortable discussing how you’d handle various scenarios that may arise on the job.
✨Tip Number 3
Showcase your empathy and organisational skills during interviews. Share specific examples of how you've successfully managed resident concerns or supported vulnerable individuals in the past. This will help us see you as a perfect fit for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Axis CLC.
We think you need these skills to ace Resident Liaison Officer in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Resident Liaison Officer role. Highlight any previous experience in customer service or community engagement, as this will show us you understand the importance of clear communication and support for residents.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about being a Resident Liaison Officer. Share specific examples of how you've successfully managed resident interactions or resolved issues in the past, showing us your empathy and organisational skills.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out. This will help us see your ability to communicate effectively, which is crucial for the role.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to us quickly and securely. Plus, you'll find all the details you need about the role and our company culture, helping you tailor your application even further!
How to prepare for a job interview at Axis Europe
✨Know the Company Inside Out
Before your interview, take some time to research Axis and their services. Understand their approach to property maintenance and how they support residents. This will not only show your interest but also help you tailor your answers to align with their values.
✨Showcase Your Empathy Skills
As a Resident Liaison Officer, empathy is key. Prepare examples from your past experiences where you've successfully supported vulnerable individuals or handled sensitive situations. This will demonstrate your ability to connect with residents and address their needs effectively.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle specific situations, like dealing with a resident's complaint or coordinating a consultation meeting. Think through potential scenarios and outline your approach, focusing on clear communication and problem-solving.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the role or the company culture. This shows your enthusiasm and helps you gauge if the company is the right fit for you. Consider asking about how they support their staff in managing resident relationships.