Digital Advisor - Stratford

Role A position has become available working on a busy Service Desk as part of a small internal IT department. The successful candidate will be required to log and resolve tickets that come into the Service Desk, dealing with a wide variety of issues across multiple platforms and bespoke software packages. Support is currently provided primarily over the phone to over 1,000 users, although face-to-face support and desk visits are common. This is a customer-focused role providing first-line support to a wide variety of users, from standard users and mobile operatives up to Director level. The role is ideal for someone wanting to make an entry into IT & Digital. Key Tasks / Activities / Responsibilities Providing first-line support to large user base Attempting first-time fix over the phone or in person, or resolving logged issues within SLA Taking responsibility for standard changes from initiation through to completion, such as PC builds and new user requests Logging tickets following established processes, seeing them through to completion or reassignment Escalating issues to the Service Desk Supervisor as appropriate Installing or maintaining software and hardware Diagnosing software and hardware faults Working with the Technology and Systems Teams on projects and testing system updates Based out of the Stratford office. Key Knowledge Microsoft Office 365 Working knowledge of Windows 2003 and above, including Active Directory Working knowledge of Windows 7 and Windows 10 Knowledge of Android and Apple devices Knowledge of Citrix (desirable) Knowledge of Microsoft Lync / Skype for Business (desirable) ITIL Foundation (desirable) Experience working with Microsoft Dynamics (desirable) Key Skills Customer service Communication skills Good telephone manner Good level of written English Ability to work under own initiative Key Experience Customer-facing roles Previous service desk experience (desirable) Recent graduate (desirable) Benefits 22 days annual leave which increases with length of service Pension Perkbox rewards Long service rewards Volunteering days #J-18808-Ljbffr